Nichole Lee
Bandon
Summary
Currently studying medical billing coding online, set to graduate with associates degree in December 2026. Looking for more experience in the medical field. Compassionate caregiver with extensive experience at West Wind Court, enhancing elderly residents' quality of life through emotional support and meticulous personal hygiene assistance. Proven ability to manage medication administration and maintain accurate documentation, while fostering a positive environment that prioritizes client satisfaction and well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Elderly Caregiver, Medical Technician
West Wind Court
465 4th St SW Bandon OR, 97411
01.2025 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned facility and managed laundry.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Improved elderly residents' quality of life by providing compassionate daily care and companionship.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
Barista, Sales Associate
Beverage Barn
Bandon, OR
08.2021 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Customer Service Manager
Face Rock Creamery
Bandon, OR
11.2019 - 08.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Associates Degree - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL12-2026
GED -
SWOCC
Coos Bay, OR06-2024
Skills
- Personal hygiene assistance
- Documentation and reporting
- Meal preparation
- Compassionate caregiving
- Time management
- Dementia care
- Emotional support
- Clear communication
- Basic housekeeping
- Patient care
- First aid and safety
- End-of-life care
- Workload management
Certification
- PCA - Personal Care Aide
- CPR/ first aid
- food handlers
Timeline
Elderly Caregiver, Medical Technician
West Wind Court
01.2025 - Current
Barista, Sales Associate
Beverage Barn
08.2021 - 02.2022
Customer Service Manager
Face Rock Creamery
11.2019 - 08.2021
Associates Degree - Medical Billing And Coding
Ultimate Medical Academy
GED -
SWOCC