Nichole Lemieux

Promoted to lead a team supporting senior executives in streamlining internal communications for enhanced collaboration and productivity within the organization. Supported executive leadership with strategic counsel on communication initiatives.

• Streamlined communication strategy for highlighting organizational progress on goals through bi-weekly stakeholder updates in Q1 FY24, yielding twelve editions over six months with positively received content.
• Ensured relevance and accuracy by transforming the team's SharePoint site, slashing page count by 42% in 4 months and implementing governance to improve operational efficiencies.

Developed key message frameworks to ensure consistent messaging and executive presence across all channels and touchpoints within the organization and the industry. Invited by Vice President to join her new team as she transitioned to a new role.

• Streamlined communications efficiencies by leveraging a notification-as-a-service WebEx teams bot, which allowed the sharing of time-sensitive information such as required training, deadlines, and policy launches in a controlled and uncluttered WebEx teams’ space.
• Elevated the VP’s visibility within the technology industry through membership with the TSIA Professional Services Board and secured presenter slots at 3 major annual events, including Cisco Live Las Vegas.

Delivered impactful global communications to inform and influence internal and external audiences, emphasizing thought leadership, business expertise, vision, and values.

• Improved performance visibility for C-level executives by collaborating with the Data Team to establish a metric-driven reporting system. Delivered 26 editions in 6 months, meeting all project objectives.

Led a team focused on operations supporting strategic planning, stakeholder engagement, and team operations through effective communications and execution of cultural, financial, and business priorities. Developed strategic partnerships with key stakeholders to foster collaboration and drive growth while streamlining business processes by analyzing current procedures and implementing necessary improvements. Invited by the Senior Director to join her new team when she was promoted to a new role.

• Reduced time needed to conduct Quarterly Business Reviews by 67% by establishing operational rigor around content development and review and limiting talk time during meetings.

Managed a team that developed and directed initiatives combining customer success education and enablement with desired business outcomes to accelerate partner adoption of customer success principles. Approved, reviewed, and edited website content while maintaining a content marketing calendar to schedule creation and delivery deadlines.

• Attracted 22K+ registrants and 8K attendees to over 64 high-value virtual events with an average rating of 4.39 out of 5.

Administered digital marketing initiatives to achieve successful partner outcomes by identifying and addressing their unique needs and goals. Oversaw content development, channel strategy, and program performance.

Provided program strategy and ongoing support for an outbound nurture marketing program for existing customers by creating personalized communication plans that encouraged loyalty and repeat business.

Directed a team that provided expert program management for SMS and mobile advertising clients, enhancing customer satisfaction by implementing customized program solutions tailored to individual client needs.