NICHOLE LOUZAO
Wrightsville,USA
Summary
Meticulous individual with strong technical aptitude and passion for accuracy. Prioritizes attention to detail to excel in duties. Proficient in multiple software systems and quickly masters new technologies. Demonstrates organizational skills and efficiency, consistently meeting deadlines and producing high-quality results. Eager to expand knowledge and continue learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Office Assistant
Washington County Board of Commissioners
07.2023 - 05.2024
- Ensured the confidentiality of sensitive personnel and company records through meticulous handling of administrative responsibilities.
- Streamlined office tasks to ensure the timely completion of projects.
- Enhanced professional environment by keeping workspace clean and organized.
- Handled incoming correspondence by organizing mail and directing messages to appropriate recipients.
- Partnered with colleagues across multiple teams fostering collaboration and achieving shared goals.
- Ensured excellent customer interactions by delivering help when needed.
- Executed data entry tasks for department heads, boosting the precision of reports.
- Streamlined document handling processes with implementation of electronic filing methods.
- Enhanced scheduling, travel arrangements, and expense reporting for upper management.
- Collaborated in event planning, ensuring smooth execution of major company gatherings.
Sales Professional/ Bookkeeper
Farmers Home Furniture
01.2022 - 07.2023
- Trained in handling daily deposits efficiently.
- Logged comprehensive records of contractual agreements.
- Outlined financing alternatives to customers upon approval.
- Enhanced customer satisfaction through outstanding after-sales service.
- Compiled necessary information for auditing.
- Strengthened customer relationships via personalized experiences.
- Achieved noteworthy business growth through targeted market strategies.
- Reached performance objectives and generated over $70,000 in sales.
- Utilized lead generation skills to foster new business connections.
Lead Server/ Supervisor
Little Tokyo Japanese Restaurant
01.2020 - 01.2022
- Discovered new avenues for product upsells and cross-sells during sales.
- Built solid professional relations to achieve the goal of regularly returning customers
- Secured a loyal customer base requesting repeat services.
- Delivered outstanding guest service by showcasing detailed menu knowledge.
- Educated team on daily operations and role responsibilities.
- Utilized POS software programs to accurately process orders and payments
- Exhibited strong organizational skills by managing reservations efficiently
- Established efficient restaurant protocols to boost productivity.
- Supervised dining staff to confirm optimal operations and prevent mistakes
- Ensured constant stock of restaurant supplies, utensils, and menus to maintain availability.
- Displayed enthusiasm while engaging with all incoming customers.
Customer Service Representative
Circle K
05.2015 - 01.2020
- Navigated high-stress scenarios, maintaining professionalism while resolving disputes.
- Strengthened client loyalty leading to higher retention rates.
- Responded to customer requests for products, services, and company information.
- Cultivated extensive product expertise to advise customers effectively.
- Boosted client feedback positively by actively engaging with customers.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Cypress Lake High School
Fort Myers, FL05.2005
Skills
- Adaptability
- Accuracy and precision
- Confidentiality
- Proofreading
- Deadline oriented
- Excel expertise
- Identifying errors
- Document scanning
- Mail handling
- Word processing
- Scheduling appointments
- Calendar management
- Customer service
- Strong problem solver
- Documentation and recordkeeping
- Computer proficiency
- Professional and mature
- Data entry
Certification
Notary Public
Timeline
Administrative Office Assistant
Washington County Board of Commissioners
07.2023 - 05.2024
Sales Professional/ Bookkeeper
Farmers Home Furniture
01.2022 - 07.2023
Lead Server/ Supervisor
Little Tokyo Japanese Restaurant
01.2020 - 01.2022
Customer Service Representative
Circle K
05.2015 - 01.2020
High School Diploma -
Cypress Lake High School
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