NICHOLE LOYOLA HERNANDEZ
Haines City,FL
Summary
Dynamic bilingual hospitality and event professional with a background in guest services, tourism operations, reservations management, and event coordination. Expertise in supporting the planning and execution of events through academic and professional experiences, complemented by involvement in large-scale projects. Demonstrated proficiency in coordinating logistics, engaging diverse audiences, and consistently delivering exceptional guest experiences that enhance satisfaction and foster loyalty. Committed to creating memorable moments that exceed expectations and drive success in every endeavor.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Cast Member
Walt Disney World
Orlando, FL
08.2026 - Current
- Resolved guest concerns promptly, fostering positive experiences and brand loyalty.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Tour Guide
City Of Rum
Ponce, Puerto Rico
10.2024 - Current
- Managed bookings, reservations and payments for tours.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Provided detailed information to tourists about local attractions and points of interest.
Event Management
Ana G Mendez University
Carolina, Puerto Rico
10.2025 - 05.2026
- Negotiated advantageous contract terms with external vendors for creative services, event management, or other related tasks as needed for projects'' success.
- Collaborated with other departments for smooth execution of events, improving overall event management success.
- Prioritized tasks efficiently in fast-paced settings resulting in successful event management experiences.
- Supported event management teams by ensuring crowd control and maintaining order.
Education
Bachelor of Science - Event Production
Ana G Mendez University
Carolina06.2026
Associate of Science - Optical Science
Inter American University
Ponce05.2019
Skills
- Event Coordination
- Hospitality Operations
- Guest Relations
- Vendor Coordination
- Strong teamwork
- Quick-learning
Languages
Spanish: First Language
English: C2
Timeline
Cast Member
Walt Disney World
08.2026 - Current
Event Management
Ana G Mendez University
10.2025 - 05.2026
Tour Guide
City Of Rum
10.2024 - Current
Associate of Science - Optical Science
Inter American University
Bachelor of Science - Event Production
Ana G Mendez University