Dynamic professional with a proven track record in warranty management and compliance monitoring, honed at Raymond of NJ. Skilled in leveraging error reviews and appointment booking to enhance operational efficiency. Demonstrated ability to streamline claims submissions, achieving significant improvements in process accuracy and customer satisfaction. Expert in Microsoft Office, with a knack for fostering positive client relations.
Hi, I’m
Nichole Maccarelli
Union,NJ
Summary
Overview
10
years of professional experience
Work History
Raymond of NJ
Warranty Administrator
10.2013 - 04.2017
Job overview
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Monitored factory recalls and announcements to stay on top of changes.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
Great Smiles of NJ
Dental Front Desk Coordinator
02.2012 - 09.2013
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
Dental Office Manager
Allied Dental Practices of NJ
04.2007 - 04.2011
Job overview
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Education
Toms River High School SouthToms River, NJ
High School Diploma from Business Management
06.2003
University Overview
Skills
- Error reviews
- Compliance monitoring
- Compliance reviews
- Records management
- Appointment booking
- Paperwork processing
- Claim processing
- Claims submissions
- Appointment scheduling
- Microsoft office
- Warranty management
Timeline
Warranty Administrator
Raymond of NJ
10.2013 - 04.2017
Dental Front Desk Coordinator
Great Smiles of NJ
02.2012 - 09.2013
Allied Dental Practices of NJ
Dental Office Manager
04.2007 - 04.2011
Toms River High School South
High School Diploma from Business Management
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