Nichole Mann
Dayton,OH
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teamlead
Dayton Children's
Dayton, OH
10.2023 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Teamlead
Miami Valley Hospital South
Centerville, OH
11.2022 - 08.2023
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Created detailed reports on team activities as requested by management.
- Motivated staff through positive reinforcement techniques.
- Maintained accurate records of employee attendance and task completion times.
- Analyzed data from various sources to identify trends or patterns in customer behavior.
- Delegated tasks appropriately according to individual skill sets.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Reviewed existing systems and procedures regularly, suggesting ways they could be improved or optimized.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
Hotel Housekeeper
Walt Disney World Resort
Orlando, FL
01.2020 - 11.2022
- Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
- Vacuumed carpets, dusted furniture, washed windows and walls.
- Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
- Replenished amenities in all guest rooms according to established standards.
- Checked for damaged or missing items in each room.
- Responded promptly to guests' requests for extra supplies or other items.
- Followed all health and safety regulations when handling chemicals and cleaning solutions.
- Inspected bathrooms for cleanliness and replenishment of supplies.
- Transported trash from hotel rooms to designated areas on a regular basis.
- Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
- Changed bed linens, made beds with fresh linens after guests checked out.
- Maintained inventory of cleaning supplies used throughout the day.
- Organized housekeeping carts with necessary supplies at the start of shift.
- Reported maintenance issues such as plumbing problems or burned out bulbs.
- Delivered requested items to guest rooms in a timely manner.
- Provided excellent customer service by responding quickly to inquiries.
- Assisted with laundry duties such as washing towels and sheets.
- Folded linen neatly for storage or transport to laundry area.
- Informed supervisor when additional cleaning tasks were required during shift.
- Ensured that all lost and found items were handled properly per policy.
- Swept hallways, lobbies and stairwells on a daily basis.
- Stripped beds of soiled linen upon checkout of guests from their rooms.
- Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
- Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
- Replenished drinking glasses, linens and bathroom items to keep rooms properly stocked.
- Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
- Used wheeled cart to carry linens, towels and cleaning supplies from room to room.
- Swept, scrubbed and polished floors with mops and brooms.
- Emptied wastebaskets and cleaned ashtrays to transport trash and waste to disposal areas.
- Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
- Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
- Operated vacuum cleaners and shampooers to clean rugs, upholstered furniture and draperies.
- Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
- Notified managers concerning need for major repairs or additions to building
- Polished silver accessories and metalwork fixtures and fittings.
- Managed time efficiently to meet cleaning deadlines during high occupancy periods.
- Participated in staff meetings to discuss improvements in cleaning processes and guest services.
- Guided and trained new housekeeping staff on cleaning protocols and hotel standards.
Owner
Self
Clermont , FL
01.2020 - 12.2021
- Provided comprehensive information about available properties, features and amenities.
- Maintained accurate records of sales activity in company database system.
- Analyzed customer feedback to improve customer service standards and satisfaction levels.
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
- Maintained records of completed tasks including work orders and time sheets.
- Performed basic repairs such as replacing light bulbs or minor plumbing issues as needed.
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Practiced safe work habits and wore protective safety equipment.
Skills
- Coaching and Mentoring
- Employee engagement
- Workplace Safety
Certification
I have my LLC Licence and my own bussiness in Florida.
Languages
English
Professional
References
References available upon request.
Timeline
Teamlead
Dayton Children's
10.2023 - Current
Teamlead
Miami Valley Hospital South
11.2022 - 08.2023
Hotel Housekeeper
Walt Disney World Resort
01.2020 - 11.2022
Owner
Self
01.2020 - 12.2021
I have my LLC Licence and my own bussiness in Florida.
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