Nichole Manneh
Everett,WA
Summary
Dynamic professional with a proven track record in social services., excelling in operations management and staff development. Adept at fostering collaboration and enhancing interpersonal communication, I consistently achieved a 3% profit margin while optimizing program efficiency and empowering teams to deliver exceptional client-focused care.
Overview
21
21
years of professional experience
Work History
Art Workshop Co. Facilitator
O.P.S.
03.2016 - 05.2019
- Directed weekly art workshops and seasonal fairs to support participant engagement, encourage self-empowerment and expression, and build connections within community.
- Supported establishment of secure, welcoming, trauma-sensitive environment for survivors
- amplified participant participation through regular motivation, compassion, and collective guidance
- Led workshops aimed at improving teamwork, fostering collaboration among participants, and developing communication skills.
- Directed logistics for weekly workshops and quarterly events, facilitating smooth operations and maximizing participant engagement.
- Assisted in evaluating art workshop effectiveness through participant feedback and surveys.
- Facilitated workshops to enhance team collaboration and communication skills.
- Improved participant engagement by encouraging open communication and active listening during discussions.
- Facilitated interactive activities to foster skill development and strengthen interpersonal relationships.
- Supported participants with diverse needs, providing individualized guidance and resources for personal growth.
Program Manager
Service Alternatives, Inc.
02.2006 - 04.2010
- Managed daily program functions, personnel allocation, and service provision within human services context.
- Administered program budget, ensuring 3% monthly profit margin through strategic oversight of staffing allocations and operational expenditures.
- Tracked expenses and promoted fiscal accountability to ensure program efficiency and financial stability.
- Coordinated training sessions for staff boosting team performance and knowledge of best practices in service management. Guaranteedteed compliance with licensing regulations, program standards, documentation, and internal policies Managedaged staff and coordinated processes to deliver consistent, superior care Optimizedized interviewing, hiring, onboarding, employee evaluations, and staff development to construct and sustain effective team
- Mitigated performance challenges through comprehensive management techniques, incorporating training, coaching, corrective actions, and employee termination when necessary. Effectivective financial oversight, regulatory adherence, team accountability, and client-focused care in high-pressure environment
Behavior Intervention & Support Specialist Supvsr
Service Alternatves, Inc.
03.2001 - 04.2006
- Provided direct care to individuals with behavioral and mental health challenges, maintaining supervision of clients and direct care staff
- Assisted with ensuring structure and stability was consistently provided and individualized treatment goals were addressed daily to best progress clients to independence
- Consistently observed, documented, reported and communicated clients conduct, strengths and challenges in accord with licensing requirements
- Established trust with clients in this group home setting with consistency and authenticity
Youth Care Worker
Baker Street Ministries
01.2000 - 02.2001
- Managed daily activities ensuring safety and well-being of youth residents.
- Designed and instituted individualized care plans focused on meeting distinct needs of each youth.
- Established positive relationships by employing strong communication and active listening techniques.
- Implemented recreational and educational activities designed to foster personal development and social skills.
- Empowered youth in structured care context by reinforcing sense of safety through regular routines and ensuring consistent emotional support.
- Established and preserved stable environment through implementation of positive behavior support
- Coordinated efforts with coworkers to maintain program consistency in fulfilling client needs.
Youth Care Worker
Northwest Youth Services
12.1997 - 02.2000
- Monitored daily engagements to ensure safety and well-being of youth residents.
- Formulated and established tailored care plans addressing specific requirements of each youth.
- Nurtured positive relationships by employing impactful communication and engaged listening techniques.
- Implemented diverse recreational and educational activities aimed at fostering personal development and enhancing social skills.
- Orchestrated tailored family mediation sessions with at-risk youth and families to maximize chances of successful home reintegration.
Education
Associate of Arts - Human Services
Edmonds Community College
Lynnwood, WA2002
Certificate - Chemical Dependency Counseling
Edmonds Community College
Lynnwood, WA2001
Animal Behavior College Certified Dog Trainer - Dog Training
Animal Behavior College
San Diego, CA2012
Skills
- Interpersonal communication
- Problem-solving abilities
- Organizational skills
- Adaptability and flexibility
- Task delegation
- Collaborative approach
- Group dynamics
- Operations management
- Staff management
- Motivational interviewing
- Financial management
- Adaptability
Timeline
Art Workshop Co. Facilitator
O.P.S.
03.2016 - 05.2019
Program Manager
Service Alternatives, Inc.
02.2006 - 04.2010
Behavior Intervention & Support Specialist Supvsr
Service Alternatves, Inc.
03.2001 - 04.2006
Youth Care Worker
Baker Street Ministries
01.2000 - 02.2001
Youth Care Worker
Northwest Youth Services
12.1997 - 02.2000
Associate of Arts - Human Services
Edmonds Community College
Certificate - Chemical Dependency Counseling
Edmonds Community College
Animal Behavior College Certified Dog Trainer - Dog Training
Animal Behavior College