Nichole Martinez
136 W Louther St. Apt 2 Carlisle,PA
Summary
Dedicated professional with a strong work ethic and integrity, experienced in customer service and compassionate care. Friendly and reliable offering unmatched customer service and workplace focus .Proven ability to enhance customer satisfaction through effective communication and problem resolution.
Overview
2026
2026
years of professional experience
Work History
Cashier
Home Depot
04.2025 - Current
- Handled customer inquiries and resolved issues promptly
- Ensured cleanliness and organization of checkout area for optimal service
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Caregiver
Faithful At Home Care
03.2018 - 02.2025
- Provided compassionate care to clients, ensuring comfort and dignity in daily activities.
- Assisted with personal hygiene, grooming, and mobility to enhance client well-being.
- Monitored client health conditions, reporting changes to medical professionals promptly.
- Developed tailored care plans in collaboration with families to meet individual needs.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Coordinated transportation for clients to appointments and social events, promoting engagement.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Personal Care Assistant
StoneRidge Retirement
2017 - 2018
- Provided compassionate personal care to residents, enhancing their comfort and well-being.
- Assisted with daily living activities, ensuring residents maintained dignity and independence.
- Collaborated with healthcare team to coordinate personalized care plans for each resident.
- Monitored vital signs and reported changes in health status to nursing staff promptly.
- Developed strong relationships with residents, fostering trust and emotional support during transitions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted patients with self-administered medications.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Implemented safety protocols, minimizing risks and promoting a safe living environment for residents.
Education
High School Diploma -
Cedar Crest High School
Lebanon, PA01-2005
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Reliability and punctuality
Timeline
Cashier
Home Depot
04.2025 - Current
Caregiver
Faithful At Home Care
03.2018 - 02.2025
Personal Care Assistant
StoneRidge Retirement
2017 - 2018
High School Diploma -
Cedar Crest High School