Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Nichole Ford

Ashburn,VA

Summary

Experienced General Manager and leader. I have considerable experience with recruiting, interviewing, opening locations and connecting the dots with every guest to brighten their day. Mentoring and challenging team members to meet and exceed company goals is something I am passionate about. I am very hard working, determined, and results driven.

Overview

12
12
years of professional experience

Work History

Assistant General Manager

Erickson Senior Living Ashby Ponds
04.2025 - Current
  • Connect the dots with residents everyday and bring more than just a restaurant to the table.
  • Worked on schedules and organized training.
  • Managed editing menus and changing our buttons for each week.
  • Kept track of inventory and orders.
  • Maintained clean food safe restaurants.
  • Documentations and feedback for all employees, good and bad.

General Manager

Great Falls Creamery
03.2024 - 04.2025
  • Developed and implemented strategic plans to drive business growth and increase profitability
  • Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
  • Managed inventory levels to optimize stock availability while minimizing carrying costs
  • Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
  • Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
  • Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
  • Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
  • Negotiated contracts with suppliers/vendors resulting in cost savings
  • Increased revenue through the development of new products/services
  • Streamlined workflow processes resulting in improved productivity
  • Developed pricing strategies based on market analysis leading to increased profit margins
  • Instituted quality control measures ensuring consistent delivery of high-quality products/services
  • Managed and resolved conflicts among team members to maintain a positive work environment
  • Implemented customer loyalty programs resulting in increased repeat business
  • Improved employee retention rates through the implementation of employee engagement initiatives
  • Implemented new technologies or systems that improved operational efficiency
  • Developed and maintained strong relationships with key clients, resulting in increased sales opportunities
  • Analyzed financial data to identify areas for cost reduction and revenue growth
  • Mentored and coached employees to develop their skills and advance within the organization
  • Cultivated a positive company culture that fostered teamwork, collaboration, and employee engagement

Banking Associate

TD Bank
01.2023 - 03.2024
  • Work with customers to best figure out their financial needs by opening accounts or working on maintenances
  • Following protocols to ensure customer information is secure
  • Go back and forth between teller line and platform
  • Count money back and forth, verify before putting away or handing over to a customer

Manager, Front of the House

Ford’s Fish Shack
11.2021 - 05.2022
  • Managing all aspects of the restaurant except for cooking and kitchen prep
  • Interviewing, training, and orientation of new hires
  • Inventory management, and ordering for the restaurant
  • Creating schedules for the employees, paying bills and invoices
  • Opening and closing the restaurant (financials)
  • Submitting orders for maintenance work
  • Responding to guest satisfaction surveys through Yelp, Google Reviews and RESI.

Senior Manager

Outback Steakhouse
07.2013 - 11.2021
  • Managed all aspects of the restaurant including kitchen
  • Set up the first third party digital recruiting systems for managers to utilize
  • Recruited new hires by attending job fairs, using social media, and various employment websites
  • Recruited for all eleven restaurants
  • Interviewing, hiring, training, and orientation of new hires
  • Opening and closing of restaurants (financials)
  • Created schedules, ordering for restaurant, and inventory management
  • Hosted multiple meetings with senior management
  • Obtained certification in food safety
  • Used my own creative marketing ideas and initiatives to build customer business.

Education

General Studies and Sciences

Northern Virginia Community College
Sterling Campus and Annandale Campus, Virginia

High School Diploma - undefined

Chantilly High School
Chantilly, VA
06.2008

Skills

  • Recruiting, Interviewing, and Hiring New Employees
  • Managing and Training of Employees
  • Marketing Digitally, In-Person, and via Phone
  • Restaurant Management, including Kitchen
  • Restaurant Financial Responsibilities, P&L
  • Ordering and Inventory Management
  • Sales Plans and Execution
  • Managing, Cooking, and Prep in Restaurant Kitchens

Websites

Timeline

Assistant General Manager

Erickson Senior Living Ashby Ponds
04.2025 - Current

General Manager

Great Falls Creamery
03.2024 - 04.2025

Banking Associate

TD Bank
01.2023 - 03.2024

Manager, Front of the House

Ford’s Fish Shack
11.2021 - 05.2022

Senior Manager

Outback Steakhouse
07.2013 - 11.2021

General Studies and Sciences

Northern Virginia Community College

High School Diploma - undefined

Chantilly High School

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