Nichole McLeod, MSN, PMHNP-BC

• Improved student comprehension by incorporating evidence-based teaching methods in nursing courses.
• Assessed student knowledge levels and abilities with detailed assessments.
• Compiled, administered and graded examinations to evaluate and record student comprehension levels.
• Prepared course materials such as syllabi, homework assignments and handouts for distribution or use within classroom.
• Prepared and delivered lectures to undergraduate or graduate students on topics such as pharmacology, mental health nursing, and community health care practices.
• Oversaw laboratory and clinical environments to help students advance their knowledge and abilities.
• Collaborated with interdisciplinary teams for effective course design, fostering a comprehensive learning environment for students.
• Promoted student success by providing individualized feedback on assignments, exams, and clinical performance evaluations.
• Facilitated a supportive learning environment that promoted cultural competence among diverse student populations.

• Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
• Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
• Explained useful coping methods to relieve depression and anxiety.
• Administered medication and treatments to patients to observe and record responses.
• Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.

• Managed care of adult and pediatric patients experiencing life-threatening problems, requiring complex assessment, high-intensity therapies, and interventions.
• Supported, educated, and comforted patients and families during emergency room experience, resulting in beneficial patient outcomes and positive impact on treatment.
• Prepared patients for surgery or diagnostic testing by assessing actual and potential health problems and facilitating implementation and communication of perioperative plan of care.
• Filled gaps in staffing needs for hospitals and facilities across country to relieve shortage of registered nurses in ER.
• Performed IV insertion, intubation, medicine administration, blood drawing and other medical procedures to facilitate treatment plan.
• Evaluated patient histories, complaints, and current symptoms.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.

• Oriented and provided instruction to students during clinical rotations.
• Contributed educational and clinical expertise to help optimize training courses and boost student learning.
• Assessed student knowledge levels and abilities with detailed assessments.
• Supported student educational and vocational planning to help each optimize learning strategies and reap long-term career benefits.
• Prepared training materials and instructional strategies to track student progress, accurately report skills and conduct competency assessments.
• Monitored progress of each student and provided formal evaluation upon completion of clinical placements.
• Coordinated with clinicians to develop and coordinate student assignments.
• Trained 8 students to identify signs of patient health deterioration and clinical equipment malfunction to promote achievement of course objectives.

• Supervision of staff registered nurses, licensed practical nurses and ITA's/nursing assistants.
• Delegated tasks and provided leadership for nurses and support personnel.
• Investigated and reported all incidents per hospital policies.
• Confidently directed overall operation of nursing services and patient care.
• Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
• Provided direct nursing care to patients when personnel was short-staffed.
• Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
• Advocated for and strived to protect health, safety and rights of patient.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.

• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Supervised, directed and motivated high-quality performance from nursing staff.
• Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
• Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote outpatient quality and safety initiatives.
• Managed 24 nurses and nursing activities in 5 clinical sites by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
• Promoted professional development opportunities to encourage nurses to pursue continuous training.
• Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
• Reviewed department performance and adjusted coverage to compensate for changing conditions.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Established and continuously optimized unit schedules and individual work assignments.

• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Monitored patient condition, including interpreting, and tracking EKG readings, identifying irregular telemetry readings, and updating team members on changes in stability or acuity.
• Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
• Provided direct patient care, stabilized patients, and determined next course of action.
• Managed care from admission to discharge.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.

• Served as liaison between families, school personnel and other healthcare providers on behalf of students.
• Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
• Performed health screening for students and faculty by conducting visual acuity and hearing evaluations.
• Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
• Audited charts and reviewed clinical documents to verify accuracy.

• Administers treatments in accordance with Ideal Image policies and procedures.
• Establish and maintain rapport with clients in order to ensure overall customer service satisfaction of clients.
• Evaluate client’s suitability for all available services/treatments and perform treatments that same day.
• Pursue opportunities to educate clients on additional services.
• Educate clients on all treatment processes including pre and post-treatment care guidelines.
• Perform maintenance checks on lasers to ensure systems are operating appropriately.
• Maintain cleanliness and appearance of treatment rooms between each client.
• Annotate and post appropriate information and maintain accurate client treatment records/data in the client’s medical chart.
• Sustain proficiency through continuous education and trainings.
• Collaborate with sales and ops teams to achieve company goals.

• Coordinated with physicians to inform patients on test results, treatment optionsand recommended procedures.
• Assessed patients, ordered preliminary tests, and charted all changes, medications and issues.
• Managed detailed patient records, including patient histories, vitals and assessments.
• Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
• Assessed patients and measured vital statistics, using the information to advocate for patients' needs and worked as part of healthcare team to develop, implement and manage individualized plans of care.
• Distributed medications and performed pharmacological and non-pharmacological interventions.

• Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
• Provided all daily living tasks to enhance quality of life for elderly patients.
• Completed head-to -toe physical assessments and interpreted diagnostic tests, leveraging information to facilitate care planning, implementation and management.
• Managed the quality and delivery of care.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle management. 
• Identified opportunities to improve processes and treatment, making recommendations to improve care and outcomes.
• Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
• Informed patients and answered questions about health condition management and general health information.
• Managed all elements of care, such as patient evaluations, care plan development, treatment and medication administration and patient education.
• Managed patient evaluations, care plan developmenr, treatment and medication administration for comprehensive patient services. 

• As a Patient Client Services Representative I ensured that all lab orders were accurate, reported any discrepancies to the appropriate departments, handled any patient or organization issues regarding lab testing, made sure all ICD-9 codes matched to patient lab billing, reported urgent lab data to ordering physicians, handled any incoming problems via telephone as well as maintaining patient confidentiality in accordance with HIPAA as dealing with patient lab results.

• As a Phlebotomist, I drew blood on patients in over 50 of the WNY nursing homes under contract with Kaleida Health. With direct patient care I practiced safety in drawing, ensuring it was the right patient with the right tests ordered, proceeded to draw in the order of draw, and maintained patient confidentiality in accordance with HIPAA at all times.

• As a Patient Care Assistant, I provided direct patient care directly under a RN, consisting of retrieving vital signs, doing patient glucose monitoring, blood draws, as well as assisting in wound care, patient hygiene, patient comfort, answering call lights, and assisting the nurse when they needed.

• Enlisted after high school, completeted basic military training, and supply/logistics technical training school at Lackland AFB, TX.
• Served as a hazardous materials specialists at MacDill AFB, FL storage and managed the disbursement of hazardous material for all organizations on the base, was responsible for having material safety data sheets (MSDS) on all stored hazardous materials, participated in hazmat clean-up for spills.
• Served as a Receiving and Chemical Warfare Suit distribution airman at Holloman AFB, NM. In Receiving I processed incoming parts and equipment used for the Stealth F-117 (which has since been retired), T-38 Talons, The MQ-1 Predator, MQ-9 Reaper (Unmanned Aircraft Systems), the QF-4 Drone, and the F-4 Phantom II. I also received and stored weapons under classified armed guard status. My second job at Holloman included dispersing chemical warfare gear to deploying soldiers, holding mass briefings and demonstrating how, why, and when to use the suits correctly. I received an award for my briefings from a 4-star General, based on my thorough accuracy, detailed demonstration and timing.