Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichole McQuaid

Philadelphia,PA

Summary

Authorized to work in the US for any employer. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Overview

20
20
years of professional experience

Work History

Virtual Medical Back Office Coordinator

Strive Health
01.2023 - Current
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
  • Coached employees through day-to-day work and complex problems.
  • Gathered and organized materials to support operations.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Handled incoming and outgoing shipping and receiving activities.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Direct Patient Care Worker

Huntington Valley Home Care and Hospice
05.2021 - Current
  • Taking vitals, Bathing patients, Helping patients transfer from bed to bedpan or toilet, Walking patients, Administering medications, Administering prescribed therapy or treatments, General House Hold Chores, Wound care, Repositioning, Abulation, Personal contact with patients and Patients Families

Cashier/Customer Service

The Richmond Shops IGA
04.2019 - 05.2021
  • Customer Service, Answering Phones, Handling customer complaints and problems, Processing reports, Stocking/organization, cash reconciliation, Cashier Supervisor, Ramp Certified

Booth Cashier

First American Bank
11.2019 - 02.2020
  • Greets and services customers in accordance with established guest service standards, Handles financial transactions performing credit checks, and cashing checks, Process’s Checks, Computes, classifies, records, and verifies cash according to specific policies and procedures and guest service standards, Provides even exchange of cash and exchanges of receipts for cash, Processes jackpots, Provides change and breaks down bills, Balances funds and assets at end of work shift, Responds to guest questions and concerns, Complies with all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements, Performs all other duties as assigned, Balances funds for booth, Handles Cash Advances of Credit and Debit Cards, Handles Reporting ATM'S when system is down, Morning Reports- Balances funds and assets for all cashiers for previous shifts

Marketing Consultant

Royal Solutions
01.2019 - 04.2019
  • Greet and talk to new clients, Office Responsibilities: Making copies, Meting up for the day, research on clients, breakdown at the end of the day, make sure office is neat and orderly, Sales, customer service, Train new employees and break down their day: Go over what they did well and needs improvement on, Team Leader, Conduct interviews

Booth Cashier

First American Bank Card INC
04.2018 - 01.2019
  • Greets and services customers in accordance with established guest service standards, Handles financial transactions performing credit checks, and cashing checks, Processes checks, Computes, classifies, records, and verifies cash according to specific policies and procedures and guest service standards, Provides even exchange of cash and exchanges of receipts for cash, Processes jackpots, Provides change and breaks down bills, Balances funds and assets at end of work shift, Responds to guest questions and concerns, Complies with all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements, Performs all other duties as assigned, Balances funds for booth, Handles Cash Advances of Credit and Debit Cards, Handles Reporting ATM'S when system is down, Morning Reports- Balances funds and assets for all cashiers for previous shifts

Booth Cashier

Ditronics
01.2017 - 04.2018
  • Greets and services customers in accordance with established guest service standards, Handles financial transactions performing credit checks, and cashing checks, Processes checks, Computes, classifies, records, and verifies cash according to specific policies and procedures and guest service standards, Provides even exchange of cash and exchanges of receipts for cash, Processes jackpots, Provides change and breaks down bills, Balances funds and assets at end of work shift, Responds to guest questions and concerns, Complies with all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements, Performs all other duties as assigned, Balances funds for booth, Handles Cash Advances of Credit and Debit Cards, Handles Reporting ATM'S when system is down, Morning Reports- Balances funds and assets for all cashiers for previous shifts

Cage Cashier

SugarHouse Casino
03.2016 - 01.2017
  • Greets and services customers in accordance with established guest service standards, Handles financial transactions performing credit checks, and cashing checks, Processes checks, Computes, classifies, records, and verifies cash according to specific policies and procedures and guest service standards, Provides even exchange of cash and exchanges of receipts for cash, Processes jackpots, Provides change and breaks down bills, Balances funds and assets at end of work shift, Responds to guest questions and concerns, Complies with all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements, Performs all other duties as assigned

Nutrition Associate

Roxborough Memorial Hospital
06.2015 - 03.2016
  • Hosting, Tray Line and Hot Line service, Prepare Cold Items, Casher/cafeteria operator, Event Preparation, Keeper of inventory/Requisitions

Cashier/Cashier Coach?Customer Service Associate/Bakery Assistant

Giant Food Stores
09.2007 - 07.2015
  • Customer Service- Customer Questions and complaints, Cashier, Cashier Supervisor, Route incoming calls, Cash Reconciliation, Western Union Certified, Baker Assistant, Pricing Coordinator, Cashier

PETCO

01.2012 - 02.2013
  • Animal handler, Animal Nutrition Specialist, Customer Advisor

ASPCA (Volunteer)

ASPCA
01.2004 - 01.2006
  • Cleaning Cages, handling animals, feeding animals, Customer Service

Education

Human Resources Management -

Philadelphia University
01.2024

Liberal Arts -

Community College of Philadelphia
05.2010

Diploma -

W.B. Saul High School of Agricultural Sciences Philadelphia
06.2008

Skills

  • Customer service
  • Great customer service skills
  • Inventory
  • RETAIL SALES
  • Microsoft Word
  • Filing
  • Organizational Skills
  • Microsoft Office
  • Scheduling
  • Office Experience
  • Microsoft Excel
  • Front desk
  • Animal Handling
  • Animal Care
  • Salesforce
  • Kennel Experience
  • Interviewing
  • Pet Care
  • Human Resources
  • Dog Handling
  • Pet Sitting
  • Management
  • Resource Allocation
  • Information Collection
  • Recordkeeping
  • Document Management
  • Schedule Coordination
  • Scheduling and Calendar Management
  • Customer Service
  • Discretion and Confidentiality
  • Writing Requirements
  • MS Office
  • Insurance Verification
  • Problem Solving
  • Team Leadership
  • Appointment Scheduling
  • Goal Setting

Timeline

Virtual Medical Back Office Coordinator

Strive Health
01.2023 - Current

Direct Patient Care Worker

Huntington Valley Home Care and Hospice
05.2021 - Current

Booth Cashier

First American Bank
11.2019 - 02.2020

Cashier/Customer Service

The Richmond Shops IGA
04.2019 - 05.2021

Marketing Consultant

Royal Solutions
01.2019 - 04.2019

Booth Cashier

First American Bank Card INC
04.2018 - 01.2019

Booth Cashier

Ditronics
01.2017 - 04.2018

Cage Cashier

SugarHouse Casino
03.2016 - 01.2017

Nutrition Associate

Roxborough Memorial Hospital
06.2015 - 03.2016

PETCO

01.2012 - 02.2013

Cashier/Cashier Coach?Customer Service Associate/Bakery Assistant

Giant Food Stores
09.2007 - 07.2015

ASPCA (Volunteer)

ASPCA
01.2004 - 01.2006

Human Resources Management -

Philadelphia University

Liberal Arts -

Community College of Philadelphia

Diploma -

W.B. Saul High School of Agricultural Sciences Philadelphia

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