Nichole M. Flowers
Conyers,GA
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
17
17
years of professional experience
Work History
FAMILY ACADEMY CONSULTANT
Northside Achievement Zone
01.2021 - Current
- Facilitate community parenting empowerment classes to families in a strategic way that increases community among participants.
- Serves as a liaison between parents and other program resources.
- Focus on success for children and families by advancing racial equity for all, creating a trusting village, transforming community using data and learning and supporting staff to be their best selves.
HUMAN SERVICES CONSULTANT/CERTIFICATION SPECIALIST
State of MN
01.2020 - 01.2025
- Led the Minnesota State certification process for Certified Community Behavioral Health Clinics, a comprehensive and integrated health care model.
- Provided certification assistance to community mental health providers throughout the state of MN.
- Identified proactive strategies that increase involvement of diverse community providers and create system change within policies and practices of Certified Community Behavioral Health Clinics.
- Co-authored funding for grant opportunities for culturally specific providers to develop Certified Community Behavioral Health Clinics infrastructure.
- Facilitated state-wide Certified Community Behavioral Clinics work group meetings.
- Maintained high customer satisfaction standards to meet or exceed targets.
DIRECTOR OF YOUTH PROGRAMS
Urban Ventures Leadership Foundation
01.2015 - 01.2019
- Provided outreach efforts to the community to determine needs for programming in a highly under-resourced community.
- Established training and ongoing professional development for permanent staff, volunteers and seasonal staff.
- Created a diverse workforce reflective of the population served in programming.
- Responsible for financial management of program revenue, grants and donations. Aligned budget to program goals.
FAMILY & COMMUNITY ENGAGEMENT COORDINATOR
Bloomington Public Schools
01.2013 - 01.2015
- Researched best practices on family engagement and assessed current methods for implementation within elementary school and across the district including systematic ways to become an inclusive environment.
- Advocated for equity practices to welcome and involve diverse and marginalized families.
- Organized and facilitated workshops that equipped parents with skills to navigate school policies, practices and procedures.
- Participated in task force meetings to define and prioritize goals within the district and established a plan for implementation.
- Increased the racial diversity on the local PTA while communicating the needs to school personnel.
MENTAL HEALTH CASE MANAGER/PROGRAM COORDINATOR
University of Minnesota CUHCC/NorthPoint Inc.
01.2008 - 01.2013
- Reached out to community providers as resources for the under-served population served to create access and opportunity.
- Provided case management services to adults with severe and persistent mental illness and youth with severe emotional disturbance by completing assessments, developing community support plans, making referrals, monitoring progress and coordinating with community partners.
- Maintained case notes, advocated for clients, submitted reports and effectively communicated with a series of service providers including (psychiatrist, lawyers, landlords, school personnel and hospital staff).
Education
Masters of Arts - Organizational Leadership
Bethel College
06.2013
Bachelor of Arts - Social Work Major
Metropolitan State University
12.2006
Social Work Major - undefined
St. Olaf College
06.1999
Skills
- Technical review
- Assessments
- Reporting writing
- Business presentation
- Performance assessments
- Management coaching
- Public speaking
- Customer relationship management
- Project implementation
- Change management
Affiliations
- Intercultural Development Inventory, Qualified Assessor
- Toastmasters International
- Sigmma Gamma Rho, Incorporated
Timeline
FAMILY ACADEMY CONSULTANT
Northside Achievement Zone
01.2021 - Current
HUMAN SERVICES CONSULTANT/CERTIFICATION SPECIALIST
State of MN
01.2020 - 01.2025
DIRECTOR OF YOUTH PROGRAMS
Urban Ventures Leadership Foundation
01.2015 - 01.2019
FAMILY & COMMUNITY ENGAGEMENT COORDINATOR
Bloomington Public Schools
01.2013 - 01.2015
MENTAL HEALTH CASE MANAGER/PROGRAM COORDINATOR
University of Minnesota CUHCC/NorthPoint Inc.
01.2008 - 01.2013
Bachelor of Arts - Social Work Major
Metropolitan State University
Social Work Major - undefined
St. Olaf College
Masters of Arts - Organizational Leadership
Bethel College
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