Nichole Miller
Claypool,IN
Summary
At Lakes Grill, excelled as Server/Head of House, enhancing guest satisfaction through exceptional customer service and strong multitasking abilities. Proactive approach in training new hires and implementing upselling techniques significantly contributed to performance improvement. Skilled in inventory management and guest relations, consistently delivered personalized service, fostering loyal customer relationships and driving sales.
Overview
2025
2025
years of professional experience
Work History
Secertary at Ness Trucking
Clint Ness
Dispatch
Long Taxi &
- Streamlined call processing by effectively utilizing computer-aided dispatch systems during high-pressure situations.
- Coordinated with shipping departments closely to ensure seamless handoffs between packaging and dispatch teams.
- Fostered a culture of continuous improvement within the dispatch center by sharing insights and suggesting improvements.
- Streamlined dispatch operations by implementing efficient scheduling and routing systems.
Chicken/Foul Breeding and Sales
Self Employed
- Analyzed event data to identify trends and make informed decisions on menu offerings, pricing strategies, and promotional tactics.
- Achieved high levels of client retention by proactively addressing concerns and fostering open communication.
- Consistently exceeded sales targets through proactive outreach efforts and persuasive negotiation skills.
- Developed customized proposals that clearly outlined services offered along with accurate pricing information based on clients'' specific needs.
- Fostered long-lasting partnerships with key industry professionals as part of a broader effort to expand the company''s network of reliable vendors.
- Implemented effective cost control measures, resulting in reduced expenses without compromising service quality.
- Conducted comprehensive market research to identify new business opportunities and expand clientele base.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Stay at Home Mom
My 7 Children
09.2001 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Server/ Head of House
Lakes Grill
04.2016 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Supported needs of -6- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Education
High School Diploma -
Christian Liberty Academy
Arlention Heights Illinois05-1994
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Safe food handling
- Order accuracy
- Supply restocking
- Food safety practices
- Performance improvement
- Suggestive selling
- Guest relations management
- Allergy awareness
- Inventory management
- Tableside etiquette
- Daily specials memorization
- Front-of-house display creation
- Upselling techniques
- Check payment processing
- Server training
- Warm and friendly
- Reliable and responsible
- Multitasking Abilities
- Problem-solving
Timeline
Server/ Head of House
Lakes Grill
04.2016 - 05.2023
Stay at Home Mom
My 7 Children
09.2001 - Current
Secertary at Ness Trucking
Clint Ness
Dispatch
Long Taxi &
Chicken/Foul Breeding and Sales
Self Employed
High School Diploma -
Christian Liberty Academy
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