Nichole Miller

• Respond to customer needs through competent customer service and prompt problem-solving.
• Met customer call guidelines for service levels, handle time and productivity.
• Implemented and developed customer service training processes.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Logged call information and solutions provided into internal database.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
• Responded proactively and positively to rapid change.

Provide exceptional customer service, mentor and train new employees, attend meetings to learn new and updated guidelines and procedures and to learn about new, updated products, take and serve food and drink orders, handle money transactions, answer phones to handle customer concerns, and carry-out orders.

Provide customer service, address all server staffing needs and help resolve concerns, mentor and train all new employee's, attend meetings for corporate training procedures and guidelines as well as new menu product rollouts, handle money transactions, answer phones for all customer concerns and carry-out orders, take and serve food and beverage orders, meet customer satisfaction needs to have return customer's.