Summary
Overview
Work History
Education
Skills
Music for 7 years
Timeline
Generic

Nichole Mills

Land O' Lakes,FL

Summary

Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in the retail industry. Hardworking, disciplined and reliable manager with demonstrated record of success. I had a Successful job with being a customer experience coordinator for about 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

5
5
years of professional experience

Work History

Customer Service Coordinator

Marshalls & HomeGoods
03.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Explained charges, fees, terms of sales, and service agreements to over multiple customers daily.
  • Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Sales Associate

Marshalls & HomeGoods
06.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.

Surgical Assistant/Voluntary Worker

Brandon Surgery Center
12.2021 - 01.2022
  • Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
  • Assisted with transfer of patients from recovery room to operating room, providing care and support.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Certified Teacher Assistant/Volunteer

Pine View Elementary School
09.2018 - 02.2019
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Maintained safety and security by overseeing students in recess environments.
  • Supported classroom activities, tutoring, and reviewing work.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Supported planning and preparation for culturally-diverse class sessions.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Presented wide range of information to students using hands-on instructional techniques for effective comprehension.

Education

High School Diploma -

Land O Lakes High School
Land O' Lakes, FL
06.2022

Skills

  • Interdepartmental Collaboration
  • Effective Workflow Management
  • Client Relations and Retention
  • Customer Service Excellence
  • Sales Expertise
  • Customer Service
  • Payment Processing
  • Conflict Resolution Techniques

Music for 7 years

I played the Clarinet for 7 years and I love music because i think it creates positive energy. Throughout high school i was in my Leadership positions within the Music program which included Section Leader for 2 years and an Assistant towards the beginning of High School. 

Timeline

Customer Service Coordinator

Marshalls & HomeGoods
03.2023 - Current

Sales Associate

Marshalls & HomeGoods
06.2022 - Current

Surgical Assistant/Voluntary Worker

Brandon Surgery Center
12.2021 - 01.2022

Certified Teacher Assistant/Volunteer

Pine View Elementary School
09.2018 - 02.2019

High School Diploma -

Land O Lakes High School

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Nichole Mills