Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nichole Morgrage

Cape Coral,FL

Summary

Seasoned CNA with a proven track record of enhancing patient satisfaction through compassionate care at Lee Health System. Excelled in complex problem-solving, significantly improving patient safety. Demonstrated leadership in training peers, embodying reliable teamwork and empathetic patient interactions. Offering strong foundation of empathy and commitment to patient care, eager to learn and grow in healthcare setting. Brings understanding of patient care guidelines and basic healthcare procedures, combined with skills in communication and teamwork. Ready to use and develop patient care and clinical assistance skills in the nursing role.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CNA

Lee Health System
08.2022 - Current
  • Neuro PCU
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.

Bartender

Mellow Mushroom
08.2021 - 07.2022
    • Served high customer volumes during special events, nights, and weekends.
    • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
    • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
    • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
    • Contributed to a positive work environment through effective teamwork and communication with colleagues.
    • Followed alcohol awareness procedures for preventing excessive guest intoxication.
    • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Server Trainer

The Salty Crab
01.2019 - 07.2021
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Coordinated with management to identify training needs, leading to more streamlined onboarding process for new hires.

CNA

Shell Point
08.2018 - 07.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Reduced patient stress levels through effective communication and active listening skills.

CNA

Comfort Keepers
08.2016 - 02.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Education

Associate of Science - Nursing

Florida SouthWestern State College
Fort Myers, FL
12.2024

Skills

  • Vital signs monitoring
  • Compassion and Empathy
  • Basic Life Support
  • Reliable team player
  • Dementia and Alzheimer's knowledge
  • Catheter Care
  • Infection Control
  • Behavior redirection
  • Empathy and Compassionate Care
  • Calm Under Stress
  • Chronic Disease Management
  • Complex Problem-Solving

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • ServSafe Food Handler's Certification

Timeline

CNA

Lee Health System
08.2022 - Current

Bartender

Mellow Mushroom
08.2021 - 07.2022

Server Trainer

The Salty Crab
01.2019 - 07.2021

CNA

Shell Point
08.2018 - 07.2019

CNA

Comfort Keepers
08.2016 - 02.2019

Associate of Science - Nursing

Florida SouthWestern State College

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Nichole Morgrage