Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICHOLE MUSICO

Summary

Strategic operational leader with 15+ years of experience driving client satisfaction, workforce planning, scheduling systems, and multi-departmental operations within ABA organizations. Known for optimizing workflows, elevating family relationships, improving retention, and building high-performing teams across remote and hybrid environments. Expert in case placement, authorization management, staffing strategy, and cross-functional collaboration. A trusted partner to families, clinicians, executives, and community providers.

Overview

16
16
years of professional experience

Work History

Director of Client Relations & Client Operations

MOVE UP ABA
08.2024 - 11.2025
  • Improved client satisfaction and retention through structured communication systems and proactive family support.
  • Reduced scheduling gaps and staffing delays by restructuring workflow between Scheduling and Recruiting.
  • Strengthened authorization and intake accuracy to ensure compliant billing and timely program starts.
  • Built a consistent family-relations framework used across departments for conflict resolution and escalations.
  • Lead case placements, scheduling allocations, and staff-client compatibility assessments.
  • Serve as primary escalation point for families with professional, empathetic communication.
  • Ensure accuracy of authorizations, schedules, and documentation.
  • Collaborate with leadership to implement organization-wide process improvements.
  • Support hiring, onboarding, and training across teams.
  • Maintain positive relationships with families, BCBAs, RBTs, and referral sources.

Senior Scheduling & Staffing Director

B.E.C.A
02.2010 - 08.2024
  • Managed case placement & scheduling for 200+ clients.
  • Streamlined referral-to-admission pathway.
  • Improved authorization and benefit verification workflows.
  • Led multi-person scheduling team and QA initiatives.
  • Coordinated authorizations, documentation, and clinical scheduling.
  • Supported hiring, interviews, and onboarding.
  • Performance reviews and merit increase review
  • Highly focused on client utilization

Education

Sacramento City College
01.2008

Skills

  • Operational Leadership
  • Workflow restructuring
  • Authorization compliance
  • Scheduling optimization
  • Client relationship management
  • Conflict resolution
  • Team leadership
  • Cross-department collaboration
  • Client satisfaction enhancement
  • Client & Family Relations
  • Workforce Planning
  • Scheduling Systems
  • Authorization Management
  • Intake & Enrollment
  • Staff Development
  • Conflict Resolution
  • Retention Strategy
  • Cross-Functional Collaboration
  • Process Improvement
  • ABA Operational Expertise
  • Salesforce
  • CentralReach
  • Rethink
  • CodeMetro
  • Mondaycom
  • Google Workspace
  • Microsoft Office
  • Zendesk
  • Paycom

Timeline

Director of Client Relations & Client Operations

MOVE UP ABA
08.2024 - 11.2025

Senior Scheduling & Staffing Director

B.E.C.A
02.2010 - 08.2024

Sacramento City College

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NICHOLE MUSICO