Nichole Myers

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Although, many may not see staying home with two boys a job, I have added it here to; not only give a reason for the large gaps in my employment history, but to also show that it still allows one to gain a few valuable skills that can translate smoothly into the work environment.

• Breaking up fights between a five year old and a toddler has granted me a strong sense of patience and excellent negotiation skills.
• My oldest has recently been diagnosed Type 1 Diabetic, and trying to give a cherubic but scared little boy a shot of insulin can break anyone down. It showed me how to keep my emotions well in check and keep to routine and proper procedures but also gave me the ability to stand my ground when it was needed.

• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Communicated repair needs to maintenance staff.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Worked with front desk to respond promptly to all guest requests.
• Completed schedules, shift reports, and other business documentation.
• Kept building entryway glass clean and polished for professional presentation.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Evaluated employee performance and developed improvement plans.
• Placed orders for housekeeping supplies and guest toiletries.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Adhered to safety protocols by enforcing proper equipment usage.
• Handled requests for extra linens, toiletries and other supplies.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

• Followed safety regulations to maintain safe work environment.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used hand-held scanners and physical logs to accurately track item movements.
• Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Monitored and tracked shipment progress to confirm on-time delivery.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Helped train new employees in safe practices and warehouse procedures.