Nichole Nagy
Palm Harbor,FL
Summary
Versatile and results-driven operations and team leader with over 12 years of progressive experience in high-paced, regulated environments. Proven ability to manage teams, resolve complex customer concerns, oversee administrative operations, and drive performance improvements. Skilled in cross-functional collaboration, data analysis, process optimization, and compliance. Recognized for strong leadership, adaptability, and a proactive, people-first approach.
Overview
17
17
years of professional experience
Work History
Clinic Administrator / Operations Manager
WellMed at Curlew
08.2022 - Current
- Manage all aspects of office operations, including team leadership, hiring, scheduling, and conflict resolution
- Serve as primary point of contact for customer escalations and issue resolution
- Track and report performance data from multiple platforms; present metrics to leadership and teams
- Lead daily staff briefings and regular 1:1 meetings to support growth and accountability
- Collaborate cross-functionally with marketing, sales, and compliance teams
- Ensure organizational and regulatory compliance (including CMS guidelines)
- Build high-performing teams through coaching, training, and mentoring
Quality Coordinator (Remote)
WellMed
04.2021 - 08.2022
- Supported multiple business units remotely by analyzing workflows, identifying bottlenecks, and improving operational efficiency
- Conducted in-depth data reviews and process evaluations to align with quality goals
- Navigated multiple software systems to collect data and generate performance reports
- Maintained productivity and confidentiality in a fully remote environment
- Coordinated quality assurance processes to ensure compliance with regulatory standards.
Senior Operations Support / Trainer
WellMed
03.2020 - 04.2021
- Delivered hands on training sessions on company policies and procedures to enhance employee understanding.
- Identified integration risks and collaborated with leadership to drive seamless transitions
- Helped define standard operating procedures and onboarded staff to new workflows
- Delivered training sessions on company policies and procedures to enhance employee understanding.
- Developed training materials and resources to support knowledge retention among staff.
Administrative Supervisor / Team Lead
WellMed at Land O’ Lakes
01.2013 - 03.2020
- Supervised office operations and served as liaison between staff, leadership, and clients
- Managed scheduling for multiple team members and supported organizational coordination
- Created, documented, and improved processes to ensure operational consistency
- Coordinated team meetings and monitored day-to-day workflows
- Trained and mentored staff; oversaw compliance and documentation for audits
Medical Assistant
Various Locations
01.2009 - 01.2013
- Delivered high-quality health and customer support in fast-paced office environments
- Managed confidential records and provided professional support to leadership teams
- Maintained scheduling, handled documentation, and ensured smooth daily operations
- Assisted healthcare providers with patient examinations and treatments.
- Performed routine clinical tasks such as taking vital signs and preparing patients for examinations.
Education
Medical Assistant Program -
ECPI College of Technology
Concord, NC01.2009
Skills
- Employee mentoring and guidance
- Customer service expertise
- Office administration
- Regulatory compliance expertise
- Analytical reporting skills
- Workflow optimization
- Employee training and onboarding
- Virtual communication proficiency
- Project management coordination
- CRM, EMR & Workflow Systems (eCW, SharePoint, ServiceNow)
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Effective communication skills
Notable Highlights
- Consistently recognized for dependability, professionalism, and leadership
- 3+ years of healthcare administration experience required, including one year of supervisory experience
- Knowledge of health care administration, clinic philosophy and policies and operating procedures
- Knowledge of fiscal management systems
- Knowledge of human resource management practices including supervision and staff development
- Knowledge of governmental regulations and reimbursement standards
- Proven skill in exercising initiative, judgment, problem solving, decision making
Timeline
Clinic Administrator / Operations Manager
WellMed at Curlew
08.2022 - Current
Quality Coordinator (Remote)
WellMed
04.2021 - 08.2022
Senior Operations Support / Trainer
WellMed
03.2020 - 04.2021
Administrative Supervisor / Team Lead
WellMed at Land O’ Lakes
01.2013 - 03.2020
Medical Assistant
Various Locations
01.2009 - 01.2013
Medical Assistant Program -
ECPI College of Technology
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