Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Nichole Nelson

El Dorado ,AR

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Administrative Assistant/Customer Service Representative

Chemours
El Dorado, AR
07.2015 - Current
  • Contacted customers about potential service upgrades, new services and account changes.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collaborated with other departments to ensure timely delivery of requested items.
  • Managed the ordering, receiving, storing, and distribution of goods in accordance with company policies.
  • Ensured compliance with safety regulations in accordance with OSHA standards.
  • Verified accuracy of invoices against purchase orders and resolved discrepancies.
  • Performed daily cycle counts and conducted physical inventory audits.
  • Created purchasing orders for replenishment of stock when necessary.
  • Conducted regular physical inventories to ensure accuracy of count records.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Supported management and other team members during physical inventory planning activities.

Administrative Assistant/Inventory Specialist

DuPont
El Dorado, AR
07.2008 - 07.2015
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Scheduled appointments between clients and customers and internal staff members.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Facilitated communication between different departments within the organization.
  • Answered questions from customers regarding products and services offered by the company.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.
  • Directed customer inquiries to appropriate department personnel.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Drove customer feedback to deliver information to management for corrective action.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
  • Developed and implemented effective inventory control systems.
  • Conducted periodic inventories and physical counts of product supplies.
  • Identified obsolete or slow moving items for disposal or sale at discounted prices.
  • Responded promptly to requests from customers regarding product availability.
  • Responded promptly to customer inquiries regarding product availability.
  • Assisted in developing standard operating procedures for receiving goods into the warehouse.
  • Coordinated with vendors to ensure timely delivery of goods.

Administrative Assistant/Inventory Specialist

Chemours-Great Lakes
El Dorado, AR
06.2004 - 02.2008
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Greeted visitors and provided general information about the company.
  • Developed and maintained filing systems for confidential documents and records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Scheduled appointments between clients and customers and internal staff members.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Facilitated communication between different departments within the organization.
  • Answered questions from customers regarding products and services offered by the company.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed database systems containing customer contact information.
  • Processed invoices for payment using accounting software applications.
  • Compiled data from various sources into organized reports for review by management team.
  • Directed customer inquiries to appropriate department personnel.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various companies.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Drove customer feedback to deliver information to management for corrective action.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
  • Assisted in developing standard operating procedures for receiving goods into the warehouse.
  • Coordinated with vendors to ensure timely delivery of goods.
  • Implemented cost-saving strategies to reduce overhead expenses.
  • Maintained accurate and up-to-date inventory records.
  • Collaborated with other departments to coordinate replenishment activities as required.
  • Performed regular cycle counts to ensure accuracy of inventory records.
  • Organized regular cycle counts to identify any potential issues early on.
  • Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
  • Provided support during internal audits related to material management processes.
  • Identified opportunities for process improvement within the organization.

Payroll Administrator

Great Lakes Chemical
El Dorado, AR
04.2001 - 06.2004
  • Tracked vacation accruals and sick leave balances for all employees.
  • Prepared monthly reports on payroll costs for management review.
  • Developed and implemented policies related to payroll processing procedures.
  • Ensured compliance with all applicable federal, state, local laws related to payroll administration.
  • Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
  • Verified employee hours worked against timesheets provided by supervisors.
  • Resolved discrepancies between payroll records and employee inquiries.
  • Coordinated with IT staff on system upgrades or troubleshooting issues when needed.
  • Conducted audits to ensure accuracy of payroll data.
  • Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
  • Reviewed wage garnishments and court orders to ensure compliance with legal requirements.
  • Assisted in preparing year-end W2s and other tax forms for distribution to employees.
  • Collaborated with accounting personnel to reconcile accounts related to payroll activities each month.
  • Updated employee profiles with changes in job titles or salaries as required.
  • Responded to questions from employees about their paychecks or deductions via email or phone calls in a timely manner.
  • Provided support to Human Resources regarding new hire paperwork and benefits enrollment documents.
  • Onboarded new employees in time reporting and payroll systems.
  • Managed payroll for employees at different locations.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Tracked and processed employee vacation, sick leave, and other time off requests.
  • Prepared purchase orders and expense reports.
  • Provided information by answering employee questions about payroll-related matters.
  • Followed IRS guidelines and state regulations when submitting payroll taxes.
  • Managed direct deposit setup and adjustments for all employees.
  • Enforced payroll-related policies, procedures, and regulations to adhere to changing company and governmental standards.
  • Generated comprehensive payroll reports for departmental budgeting and planning.
  • Assisted in the integration of payroll-related aspects during mergers and acquisitions.
  • Coordinated child support deductions and distributed wage assignments.
  • Conducted new employee payroll orientations to explain company payroll policies.
  • Managed complete payroll processing cycle for over 500-700 employees in compliance with federal and state laws.
  • Implemented and maintained payroll systems, ensuring accuracy and timeliness of data.
  • Managed electronic timekeeping systems or manually collected and reviewed timesheets.

Accounting Clerk

Great Lakes Chemical
El Dorado, AR
03.1999 - 04.2001
  • Analyzed variances between budgeted expenses and actual expenses.
  • Tracked prepaid expenses ensuring they are amortized properly over their useful life span.
  • Resolved customer inquiries regarding bills and payments.
  • Generated financial reports for management review on a regular basis.
  • Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
  • Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
  • Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
  • Reviewed banking activity regularly to identify any irregularities or unauthorized transactions.
  • Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
  • Developed procedures to improve accuracy of financial data entry processes.
  • Processed invoices, payments, and statements in a timely manner.
  • Assisted with external audits conducted by accounting firms.
  • Reviewed vendor invoices for accuracy prior to payment processing.
  • Prepared monthly and year-end closing statements, financial documents, and invoices.
  • Reconciled expenses and financial records.
  • Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
  • Established and maintained automated and manual accounting records, post receipts and turn-ins and performed dues-ins and dues-outs accounting.
  • Processed both outgoing and incoming payments and invoices.
  • Kept records current and accurate with skilled reconciliations and variance resolutions.
  • Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.

Education

Business Administration

University of Arkansas At Little Rock
Little Rock, AR

Skills

  • Meeting planning
  • Document Control
  • Mail handling
  • Proposal Writing
  • Digital Archiving
  • Scheduling
  • Information Security
  • Report Writing
  • Clerical Support
  • Accounting skills
  • Administrative operations
  • Deadline-oriented
  • Payroll and benefits administration
  • Customer Relations
  • Document Management
  • Claims appeal procedures
  • Coordination
  • OSHA Compliance
  • Inventory Reconciliation
  • Discrepancy Resolution
  • Shipping coordination
  • Inventory Control
  • Vendor Management
  • Inventory Tracking
  • Inventory Counts
  • Cycle Counts
  • Audit processes

Affiliations

  • Camp Fire Board of Directors
  • President of High School Booster Club
  • United Way Liaison
  • Volunteer at the local Boys and Girls Clubs

Accomplishments

  • Volunteer Recognition-Community
  • Site recognition - Site Communications Lead, CRIM Coordinator, Grant Review Committee Member, Cyber Security Team Member for the El Dorado Site

Certification

  • Internal Auditor Certification-ISO 9000 Certified Auditor
  • SAP Coordinator/Special Training
  • ETQ Proficient
  • SCARS quality module

References

References available upon request.

Timeline

Administrative Assistant/Customer Service Representative

Chemours
07.2015 - Current

Administrative Assistant/Inventory Specialist

DuPont
07.2008 - 07.2015

Administrative Assistant/Inventory Specialist

Chemours-Great Lakes
06.2004 - 02.2008

Payroll Administrator

Great Lakes Chemical
04.2001 - 06.2004

Accounting Clerk

Great Lakes Chemical
03.1999 - 04.2001

Business Administration

University of Arkansas At Little Rock

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Nichole Nelson