Nichole Nelson
Navarre
Summary
Creative Greenhouse Manager with a wonderful track record at Missinne Greenhouse & Landscape, excelling in staff supervision and plant growth optimization. Showed adaptability and innovative planting techniques to enhance customer satisfaction. Demonstrated exceptional teamwork and problem-solving skills, significantly improving plant quality and garden beauty. All while balancing a fun, happy, and efficiant work environment.
Overview
12
12
years of professional experience
Work History
Greenhouse Manager
Missinne Greenhouse & Landscape
09.2019 - 11.2024
- Communicated amongst team members through morning meetings focused on daily goals and tasks.
- Delegated quality control measures that led to higher customer satisfaction rates for both retail and commercial hotel clients.
- Enhanced plant growth by implementing effective greenhouse management strategies and techniques.
- Tested new plant varieties and growing methods, advancing knowledge within the business.
- Increased production efficiency with effective space utilization and crop rotation planning.
- Reduced pest infestations through regular inspection and implementation of integrated pest management practices.
- Managed greenhouse budgets, reducing costs while maintaining high-quality standards for plants and products.
- Ensured optimal growing conditions by maintaining proper temperature, humidity, light levels, and watering schedules.
- Oversaw growth, planting and maintenance of retail nursery and hotel gardens.
- Interviewed and trained permanent and temporary nursery staff and adjusted levels to account for staffs individual skill sets.
- Ordered plants and nursery merchandise and maintained marketable inventory across seasonal display seasons.
- Created plans to grow nursery and garden center and improved customer satisfaction and profitability.
- Worked directly with customers as salesperson and role model for entire sales team.
- Kept up-to-date on latest planting trends and served as valued resource for team and customers creative needs.
- Assigned team work schedules, delegated commensurate with staff member skills and monitored and evaluated performance.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
- Maximized operational profits by closely inspecting crops, assessing quality, and identifying problems such as disease or insects.
- Optimized growth and development at every stage and moved finished plants to sales displays for customer viewing.
- Directed work of 15 -member team of nursery staff and greenhouse growers managing need of more than 20,000 plants.
Baker Barista
The Little Cordova Bakery
03.2019 - 09.2019
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Operated cash registers and processed payments accurately.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Replenished bakery items in display cases.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Driver Check In Clerk
Breakthru Beverage
02.2018 - 04.2019
- Reviewed alcohol delivery driver invoices for accuracy.
- Checking and receiving damaged or expired product returning to warehouse.
- Printing, organizing, and filing delivery route invoices.
- Verified warehouse inventory was in sellable non-expired condition.
- Worked directly with returning drivers to oversee their delivery statuses.
- Helped loss prevention security guard understand incident claims off trucks.
Gas Station Attendant
Yellowstone Park Service Stations (Y.P.S.S.)
04.2014 - 09.2014
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Pumped propane for guests and took payments.
Housekeeping Room Attendant
Sheraton Hotels
03.2013 - 04.2014
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Education
High School Diploma -
Denfield High School
Duluth, MN05-2008
Skills
- Continuous learning attitude
- Multitasking
- Adaptability and flexibility
- Self motivation
- Staff supervision
- Communication and presentation
- Creativity and innovation
- Landscaping
- Plant displays
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Timeline
Greenhouse Manager
Missinne Greenhouse & Landscape
09.2019 - 11.2024
Baker Barista
The Little Cordova Bakery
03.2019 - 09.2019
Driver Check In Clerk
Breakthru Beverage
02.2018 - 04.2019
Gas Station Attendant
Yellowstone Park Service Stations (Y.P.S.S.)
04.2014 - 09.2014
Housekeeping Room Attendant
Sheraton Hotels
03.2013 - 04.2014
High School Diploma -
Denfield High School
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