Nichole Nespolini
Melbourne,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Obsidian Financial Services, Inc
02.2021 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Scheduled payments for over 300 Loan Officer's Monthly Subscriptions.
- Created Excel sheets for six Regional Managers, to help organize with their Loan Officer's
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Negotiated contracts with Loan Officer's.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Assistant Loan Processor
Obsidian Financial Services, Inc
02.2021 - Current
- Monitored key dates to obtain information by deadlines.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Communicated with Loan Officer's daily to request information and complete paperwork.
- Assembled important paperwork and disclosures for borrower.
- Worked with five Licensed Loan Officer's assisting them on Mortgage Loan Applications.
- Made and received over 25 calls each day regarding our borrower's application.
- Performed multiple credit checks, write off's, verifications of borrower's employments.
- Increased closings by 15%.
Administrative Assistant
Solutions Property Management
03.2018 - 02.2021
- Answered multi-line phone system, from tenants and Realtors.
- Ran tenants backgrounds for approval or denials on their applications.
- Executed record filing system to improve document organization and management.
- Scheduled appointments for our tenants with maintenance.
- Communicated with over 200 tenants, scheduled and fixed over 400 maintenance calls or emails.
- Responded to inquiries from callers seeking information on properties, potential or submitted applications, maintenance issues, and rent payments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- 2019-2020 Performed 50% of quarterly inspections.
- In 2020 100% of all 281 homes, we managed were full.
- Input all rent checks in our software system.
- Performed all necessary tasks needed to establish efficient working environment.
- Willing to do whatever was needed or asked from my Supervisor.
Education
Some College (No Degree) - Psychology
SUNY Oneonta
Oneonta, NYHigh School Diploma -
West Babylon Sr. Highschool
West Babylon, NY06.1995
Skills
- PC Proficiency
- Risk Management
- Business Correspondence
- New Business Development
- Experience with Word & Word Excel
- Complete multiple tasks accurately and by deadline
- Organizing scheduling and planning meetings
- Drafting correspondence and documents professionally
- Improve efficiency; working effectively to achieve established outcomes
Timeline
Administrative Assistant
Obsidian Financial Services, Inc
02.2021 - Current
Assistant Loan Processor
Obsidian Financial Services, Inc
02.2021 - Current
Administrative Assistant
Solutions Property Management
03.2018 - 02.2021
Some College (No Degree) - Psychology
SUNY Oneonta
High School Diploma -
West Babylon Sr. Highschool
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