NICHOLE NEWMAN
Milton
Summary
Admissions Assistant with proven expertise in optimizing applicant engagement and process efficiency. Skilled in office management and customer service, utilizing data entry and documentation capabilities to enhance operational workflows. Committed to improving team collaboration and refining admissions protocols, resulting in increased applicant satisfaction and streamlined operations.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Alorica
Pensacola
02.2025 - 04.2025
- Resolved customer inquiries, delivering precise information about products and services.
- Identified upselling opportunities based on customer needs to enhance sales performance.
Admissions Assistant
Havens Our Lady Of Peace
Pensacola
07.2023 - 11.2024
- Coordinate admissions, enhance applicant engagement, streamline processes, improve efficiency.
- Facilitate smooth admissions, boost applicant satisfaction, refine communication strategies.
- Assist in admissions, optimize data management, enhance team collaboration, drive process improvements.
Member Services Representative
Navy Federal Credit Union
Pensacola
05.2021 - 01.2023
- Handled calls and membership issues, resolved complaints, processed transactions efficiently.
- Managed high-volume member inquiries, delivered personalized financial solutions, and maintained exceptional service standards while building lasting client relationships.
- Streamlined member service processes by implementing efficient transaction protocols and reducing resolution time for complex account issues.
Housekeeper
Landrum Staffing Agency
Pensacola
09.2020 - 08.2021
- Ensured compliance with health standards through rigorous cleanliness in critical areas.
- Disposed of biohazard materials per strict protocols to enhance safety measures.
- Implemented effective cleaning strategies, resulting in improved facility hygiene.
- Collaborated with team to optimize sanitation processes for consistent results.
Customer Service Rep
American Water Company
Pensacola
10.2009 - 06.2012
- Managed inbound calls to provide account information and resolve customer inquiries.
- Established and closed accounts while processing payments efficiently.
- Enhanced customer satisfaction through prompt issue resolution and high service standards.
- Streamlined utility services to improve overall operational efficiency.
Telebanking Specialist
Regions Bank
Pensacola
06.2007 - 06.2008
- Oversaw customer account inquiries through inbound calls and enhanced product sales opportunities.
Cashier/Sales Associate
Tom Thumb Food Stores Inc
Milton
02.2007 - 05.2007
- Managed cash transactions with precision, reducing errors and improving customer satisfaction.
- Organized merchandise displays to enhance product visibility and drive sales.
- Provided exceptional customer service to encourage repeat business and strengthen loyalty.
Assistant Manager
Dollar General
Pensacola
01.2000 - 02.2007
- Oversaw all customer service operations in discount retail store.
- Managed and trained staff to enhance service delivery and efficiency.
Document Control Clerk
Adecco Staffing
01.1996 - 01.2001
- Categorize, file and retrieve documents using specific classification and organization systems.
- Destroying of old files.
Community Associate
NYC Health and Hospital Corp
01.1990 - 01.1996
CNA Assistant
Tracy Wright
Pensacola
- The care and upkeep of my dementia patient while managing her healthcare needs.
Office Assistant
Landrum Staffing
Pensacola
- Answering all inbound calls from a multi-line system.
- Handling all aspects of a clerk, filing, faxing and e-mail.
Education
US
Skills
- Customer Service (Expert)
- Microsoft Word (Experienced)
- Microsoft Excel (Experienced)
- Microsoft Outlook (Experienced)
- Data Entry (Experienced)
- Filing (Experienced)
- Purchasing
- Office Management (Experienced)
- PowerPoint
- Scheduling
- Reception (Expert)
- Documentation
- Customer service
- Process improvement
- Problem resolution
- Relationship building
- Team collaboration
- Document organization
- Staff training
- Banking operations support
- Assertiveness
- Multitasking and organization
- Product promotion
- Professional telephone demeanor
- Service upselling
- Paperwork processing
- Filing
- Punctuality and reliability
- Payment processing
- Product knowledge
Timeline
Customer Service Representative
Alorica
02.2025 - 04.2025
Admissions Assistant
Havens Our Lady Of Peace
07.2023 - 11.2024
Member Services Representative
Navy Federal Credit Union
05.2021 - 01.2023
Housekeeper
Landrum Staffing Agency
09.2020 - 08.2021
Customer Service Rep
American Water Company
10.2009 - 06.2012
Telebanking Specialist
Regions Bank
06.2007 - 06.2008
Cashier/Sales Associate
Tom Thumb Food Stores Inc
02.2007 - 05.2007
Assistant Manager
Dollar General
01.2000 - 02.2007
Document Control Clerk
Adecco Staffing
01.1996 - 01.2001
Community Associate
NYC Health and Hospital Corp
01.1990 - 01.1996
CNA Assistant
Tracy Wright
Office Assistant
Landrum Staffing
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