Nichole Newmon
Sunrise,USA
Summary
Sales Management Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
30
30
years of professional experience
Work History
Medicare Sales Manager
AssuranceIQ/ Prudential
09.2021 - Current
- Full time W2 Medicare Sales Manager managing a team of 25-50 agents annually and during very busy Annual Enrollment Period/Open Enrollment Period.
- Manage employees in remote environment; coaching them to be aligned with sales process, hitting every company KPI, maintaining all CMS and regulatory rules, addressing HR and company policy, as well as focusing on increasing agent performance metrics.
- Top 2% of Teams maintained throughout the year.
- 2023 AEP Variable profit in top 3 Teams - generating 1.5 million for the company from Oct 15-Dec 7th 2023.
- Winner of Top Producer Summit St. Thomas 2024.
- Formulated Vulnerable adults policy, assisted in Training classes for 2023 ramp and licensing for agents.
- Asked to be Spotlight Speaker at Corporate Training Week, due to top performance.
- Multiple agents on Team won Top Producer Summit Aruba 2023.
- Prospect for Senior Sales Management and future company growth.
- Seeking further professional development in remote leadership role.
Licensed Medicare Sales Agent
TZ Insurance
07.2020 - 09.2021
- Company Overview: Willis Towers Watson
- Full Time Anthem BCBS Medicare Insurance Agent for Work From Home Team.
- Take incoming and make outgoing calls to Medicare beneficiaries in 20+ states.
- Worked AEP 2020.
- Achieving Sales Agent of the Month in March 2021 within first year.
- Maintaining great communication with the team to bolster them towards our goals.
- Willis Towers Watson
Office Manager
Seminole Tribe of Florida
HWD, FL
09.2016 - 07.2020
- Company Overview: CCDT Program
- Full Time Office Manager in a busy Children’s Clinic for the Seminole Tribe of Florida.
- Responsible for providing day-to-day office operation and coordination of administrative procedures ensuring operational and administrative continuity and coordination of services among the divisions within the department - while maintaining secure EHR within the Tribe’s Health perimeters.
- Managed administrative staff (payroll, schedules, therapy, job interviews) and 26 doctors and therapists, enabling them to follow STOF policies and HIPAA guidelines.
- Handles all Purchasing/Orders (in Lawson) and Travel arrangements (in Concur) for all doctors, therapists and administration within CCDT.
- Arranges all meetings and Trainings, including Teleconferencing for Psychologists/Psychiatrist and some for the Center for Behavioral Health.
- Also, maintained contractors’ schedule/referrals/billing concerns, with special handling of Seminole Tribe of Florida’s Child Psychiatry Program.
- Work hand in hand with Purchasing and Accounting to develop contracts with outside vendors, negotiating procurement for the Seminole Tribe of Florida to ensure the best pricing.
- Handled 3-million-dollar Budget justifications monthly and attend all budget meetings with directors/executives.
- Contributed directly to the unit's 33% additional productivity within year.
- Promotion to Office Manager from Admin Assistant – promoted 3 times in 3 years at STOF.
- FURLOUGHED DUE TO COVID 19
- CCDT Program
Patient Financial Service Rep
Memorial Hospital Pembroke/UCC
Pembroke Pines, FL
09.2011 - 03.2017
- Full Time Patient finance position in Emergency Room environment verifying insurance & all medical records.
- Process, validate, analyze and evaluate governmental & insurance claims, initiate steps for billing insurance carriers for reimbursement.
- Make outbound calls to patients, Dr.'s Offices and insurance carriers as well as process payments and collection procedures under hospital and state/federal laws.
- Reviewing patient demographics and insurance info for discharge billing.
- Meeting each patient face to face and providing first contact for Hospital/Urgent Care Facilities.
- Collecting patient copays/responsibilities.
- Top collector in department multiple times, in top 3 reps for the entire ER department consistently.
- Doubled revenue goal multiple times.
- Reach all quotas and department goals and provide excellent customer service and maintain the culture of the facility and MHS system.
Patient Financial Service Rep
Memorial Hospital Support Services Corp Ofc Call Center (MSS)
Miramar, FL
09.2011 - 03.2017
- Full Time Patient finance position in the Corporate office call center in Pre-Services.
- Obtained insurance authorizations and verified insurance for future Outpatient surgeries and procedures.
- Contacted over 45 insurance companies daily to facilitate this endeavor.
- Answer phones, and make outbound calls - verify medical documentation per HIPAA laws & make sure patients’ auths are obtained before their tests/procedure.
- Collected patients’ responsibility for upcoming procedures.
- In top 2% of collections consistently in the department, obtained a triple department goal in the month of Feb of $21,000 in collections.
- Reach all quotas and department goals and provide excellent customer service and maintain the culture of the facility and MHS system.
Radiology Office Associate
Memorial Hospital West
Pembroke Pines, FL
09.2011 - 03.2017
- Part Time Front desk for the busy Radiology Department at Memorial West Hospital.
- Greet patients, handle all medical documents in EHR and clerical duties.
- Verifying insurance, prescriptions, & all medical records.
- Answer phones, verify documentation per HIPAA laws & make sure patients get to their departments for their scheduled exams.
- Use MS Office and proprietary hospital software such as EPIC, PACS, Imagecast and Carecast.
- Also, assisted in Cancer Center/Women’s Center with outpatient mammograms and reading room assisting radiologists’ needs.
- Improving outpatient’s productivity with timely, excellent customer service.
- Achieving Employee with the most excellent surveys in the department in a quarter.
Medical Front Desk/Admin Assistant
Acupuncture Wellness Center
Coral Springs, FL
03.2009 - 09.2011
- Part time administrative duties in busy doctor’s office.
- Medical Front desk clerk at an acupuncture medical office with all clerical duties; answering phones, greeting patients, signing in patients, assisting Dr. Jack Tobol when needed.
- Documenting and light medical billing.
- Use MS Office and medical billing programs.
- Maintaining the doctor's calendar and some travel accommodations.
- Also assist doctor in some components of his marketing campaign, as well as his website overhaul - with regard to added SEO/SEM.
Major Account Exec/Marketing Consultant – AT&T Yellow Pages
Bellsouth Telecom/ AT&T
Ft. Lauderdale, FL
12.2005 - 03.2009
- Outside B2B sales for AT&T Advertising & Publishing – The Real Yellow Pages.
- Developed personalized relationships with existing and new clients for AT&T.
- From level $3,000-72,000.
- Advising clientele on marketing strategy & inputting both Print & Internet products (google adwords - SEM) based on targeted demographic & ROI.
- Obtained top 2% of sales in the department in WPB book within first 6 months at position.
- Met with business professionals to formulate a strategy for the needs of their business.
- Largest contract closed 1.2 million (doubling client’s campaign) within the first year.
- Achieved Presidents club award.
- Used CRM database and MS Office programs; Excel, Word & Outlook.
Sales Manager/ Team Lead - Consumer Sales
Bellsouth Telecom/ AT&T
Ft. Lauderdale, FL
12.2005 - 03.2009
- Sales Manager/Team Lead managing over 10 employees and their goals successfully.
- (Several reps achieving Pinnacle and President awards)
- Managed class of 25 Nesting new reps out of training/incubation, assisted regional manager with special projects.
- Worked with upper management in New Ideas sales team; developing ways to improve the unit's productivity.
- Achieved top sales in every category possible in position.
- Team finished in top 2% nationwide.
- Used CRM database and MS Office programs, Excel, Word & Outlook.
Customer Service & Sales Rep
Bellsouth Telecom/ AT&T
Ft. Lauderdale, FL
12.2005 - 03.2009
- Answered incoming calls from Bellsouth business & residential customers, up sold various products.
- Also, made outbound calls when necessary.
- Made company’s highest achievement Pinnacle Award & President’s club - 2 years consecutively.
- (Top 200 reps out of the country’s 5500 make it).
- In the top 25 sales reps in country in first year out of 5500.
- Multiple sales awards achieved.
- Hit every target possible in the company.
Admin Assistant/Gateway Sales Rep
The Answer Group – Gateway Computer Sales
Ft. Lauderdale, FL
02.2001 - 01.2005
- Administrative support to Sales Director.
- Arrange travel accommodations, maintained a calendar - all clerical duties.
- Filing, typing, dictation, data entry, distributing sales quotas and collecting data for sales reports and forecasts.
- Answered incoming/outgoing phone calls from Gateway business & residential customers, handled customer complaints/billing and up sold add-on items.
- Used Siebel, JDE and other databases.
- Used MS Office programs, including Excel, Word & Outlook.
- Also, promotion to e-commerce (chat) sales dept - over one year.
- Salesman of the month several times.
- Reach all quotas and department goals consistently.
- Experience in dealing with confidential financial information & customer serv/sales.
Admin Assistant/Executive Secretary
Securitylink Alarms
West Palm Bch, FL
01.1996 - 01.1998
- Administrative support for Sales/Service Manager.
- Answered sales and service calls for a major Security company, purchased by ADT.
- Admin assistant to both sales & service managers.
- Handled scheduling of events, maintaining the manager’s calendar, and arranging travel accommodations.
- Handled business accounts personally, built rapport with businesses and handled all sales issues.
- Maintained tech schedule & handled dispatch of technicians.
- Data entry, formulating letters, answered phones, faxing, processing mail, filing documents and other clerical duties.
- Used MS Office programs, including Excel, Word & Outlook.
- Some bookkeeping, and handling of purchase orders, and contracts with business contacts.
Education
Florida Intl University - Vocational technical A+/N+ computer certification classes
Florida Intl University
Miami, FL215 Life, Health & Variable - Lic. NPN 19641772
Gold Coast School
Skills
- Team leadership
- Performance coaching
- Customer relationship management
- Remote team management
- Training development
- Effective communication
- Problem solving
- Time management
- Sales operation
- Team oversight
References
References provided upon request.
Timeline
Medicare Sales Manager
AssuranceIQ/ Prudential
09.2021 - Current
Licensed Medicare Sales Agent
TZ Insurance
07.2020 - 09.2021
Office Manager
Seminole Tribe of Florida
09.2016 - 07.2020
Patient Financial Service Rep
Memorial Hospital Pembroke/UCC
09.2011 - 03.2017
Patient Financial Service Rep
Memorial Hospital Support Services Corp Ofc Call Center (MSS)
09.2011 - 03.2017
Radiology Office Associate
Memorial Hospital West
09.2011 - 03.2017
Medical Front Desk/Admin Assistant
Acupuncture Wellness Center
03.2009 - 09.2011
Major Account Exec/Marketing Consultant – AT&T Yellow Pages
Bellsouth Telecom/ AT&T
12.2005 - 03.2009
Sales Manager/ Team Lead - Consumer Sales
Bellsouth Telecom/ AT&T
12.2005 - 03.2009
Customer Service & Sales Rep
Bellsouth Telecom/ AT&T
12.2005 - 03.2009
Admin Assistant/Gateway Sales Rep
The Answer Group – Gateway Computer Sales
02.2001 - 01.2005
Admin Assistant/Executive Secretary
Securitylink Alarms
01.1996 - 01.1998
Florida Intl University - Vocational technical A+/N+ computer certification classes
Florida Intl University
215 Life, Health & Variable - Lic. NPN 19641772
Gold Coast School
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