Nichole North

• Duties: Supervise the Crime Analysis Unit & Real Time Crime Center, manage hundreds of incoming calls and emails per day, review video as requested from various sources and databases to include Fusus by Axon, Subject Workups, Criminal Histories, Call Detail Record Analysis, Suspect Identification, Weekly CompStat, Agency Statistics, System Administrator for Agency Databases to include Evidence.com and Fusus by Axon, Collaboration with Other Agencies and Companies, Assist Other Agencies with Real Time Crime Center startups, Provide tours of the Real Time Crime Center as requested, testify in court as requested, etc.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Improved agency satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions
• Assisted with day-to-day tasks dependent upon workload of analysts
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field

• Mentored new and junior analysts, fostering professional development while enhancing overall team performance
• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies
• Nurtured strong working relationships across the agency, ensuring needs were met while exceeding expectations on deliverables
• Created dashboards to monitor and track key performance indicators
• Created data models to support decision-making processes
• Provided technical support for troubleshooting analytics and reporting issues
• Developed customized reports, summarizing and presenting data in visually appealing format

• Duties included starting up the Real Time Crime Center, which has contributed to over a 50% crime reduction rate for the county since its startup
• Improved public safety by providing actionable intelligence for law enforcement decision-making processes
• Liaised with local, state, federal agencies for improved inter-agency communication, collaboration, resource sharing
• Streamlined data collection processes, resulting in increased efficiency and accuracy of crime reports

• Duties: Answer Emergency and Non-Emergency Calls, Radio Dispatcher, Teletype to include Criminal Histories, Warrant Queries, etc.
• Managed high call volume while maintaining professionalism and composure during periods of peak demand
• Directed incoming calls to internal personnel and departments, routing to best-qualified department

Customer Service, Inventory, Events for Children, etc.

Forensic Services Division

• Reviewed cases to obtain familiarity with agency operations
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set

• Customer Service
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
• Used slow periods to restock supplies, ice, trays, and delivery bags

• Customer Service
• Family Oriented Business (Family Owned)
• Served food and beverages promptly with focused attention to customer needs
• Worked with POS system to place orders, manage bills, and handle complimentary items
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean