Summary
Overview
Work History
Education
Skills
Websites
Leadership Experience
Communication Skills
References
Timeline
Generic
Nichole Olsen

Nichole Olsen

Champlin,MN

Summary

Goal-oriented Strategic Account Director with consulting, cyber-security, and SAAS industry expertise and notable sales achievements. Increased account base and grew revenues in challenging sales environment. Excellent communications skills and sales cycle knowledge enabled outstanding results.

Overview

13
13
years of professional experience

Work History

Strategic Account Director

Delve
03.2023 - Current
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.
  • Leveraged industry expertise during annual budget planning, providing valuable insights into spending priorities.
  • Maintained client relationships and acquired new accounts to meet sales goals and increase company revenue.
  • Created and managed social media campaigns to increase brand engagement.
  • Developed customized account plans for key clients, resulting in increased revenue and long-term partnerships.
  • Spearheaded initiatives aimed at improving internal processes around account management.
  • Optimized email campaigns to increase open and click-through rates.
  • Established trusted advisor status with key decision-makers, influencing their strategic direction and fostering loyalty.
  • Consistently met or exceeded annual quota targets by implementing effective sales strategies.
  • Managed a portfolio of high-value accounts, consistently exceeding sales targets and driving business expansion.
  • Negotiated contracts with clients, securing favorable terms that contributed to overall business success.
  • Led cross-functional teams to develop tailored solutions for complex client challenges, achieving successful outcomes.
  • Generated pipeline to close revenue and attain quota.
  • Fostered an environment of collaboration within the team, sharing best practices around successful account management.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Director of People and Culture

AdvisorNet Financial
08.2022 - 02.2023
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.

Strategic Sales Development

CB Insights
04.2022 - 08.2022
  • Enhanced sales performance by identifying strategic opportunities and implementing data-driven solutions.
  • Increased revenue growth through targeted marketing campaigns and relationship-building with key clients.
  • Improved profit margins by streamlining sales processes, reducing operational costs, and optimizing pricing strategies.
  • Developed robust sales pipelines with in-depth market research, competitor analysis, and industry trends assessments.
  • Established a strong customer base by fostering long-term relationships through excellent communication skills and attentive problem-solving abilities.
  • Provided comprehensive training programs for new hires to ensure quick adoption of company culture, products, services, and best practices.
  • Performed detailed SWOT analyses to uncover areas of improvement within the organization''s sales strategy while also identifying potential threats or challenges from external sources.

Account Executive

FRSecure
05.2021 - 02.2022
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Streamlined account management processes for increased efficiency and improved client retention rates.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
  • Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
  • Attended networking events to build relationships and identify sales opportunities.
  • Researched competitive landscape and emerging technologies to position brand in global marketplace.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Special Education Lead for Center Based Programming and Behavior Intervention Specialist

Anoka Hennepin School District
11.2010 - 06.2021
  • Improved student behavior by implementing evidence-based intervention strategies and individualized support plans.
  • Collaborated with multidisciplinary teams to develop comprehensive intervention plans for students with behavioral challenges.
  • Reduced classroom disruptions by providing targeted support and direct instruction in social-emotional learning skills.
  • Enhanced communication between teachers, parents, and administrators through regular progress updates and parent-teacher conferences.
  • Conducted functional behavior assessments to identify triggers and develop effective interventions for students with challenging behaviors.
  • Supported teachers in developing classroom management techniques that fostered a positive, inclusive learning environment.
  • Evaluated the effectiveness of intervention strategies through ongoing data collection, analysis, and adjustments as needed.
  • Provided crisis intervention services during critical incidents, ensuring the safety of all parties involved while maintaining a respectful approach.
  • Developed strong relationships with students and families, fostering open communication regarding behavioral concerns and progress towards goals.
  • Facilitated professional development workshops for school staff on topics related to behavior management, de-escalation techniques, and trauma-informed practices.
  • Assisted teachers in adapting curriculum materials to better engage students with diverse needs and learning styles.
  • Advocated for policy changes within the school district to better support students with emotional or behavioral challenges.
  • Mentored new teachers on student progress monitoring and legal document preparation.

Education

Master of Arts - Curriculum Design And Social Emotional Learning

Bethel University
Saint Paul, MN
08.2018

Bachelor of Arts in Social Science and Psychology -

Saint Mary's University
Winona, MN
05.2003

Skills

  • Revenue Growth
  • Sales Presentations
  • Upselling strategies
  • CRM Software
  • Stakeholder Management
  • Sales strategy development
  • Sales Training
  • Proposal Writing
  • Training and Onboarding
  • Relationship Building
  • Strategic Planning and Alignment
  • Search Engine Optimization

Leadership Experience

Strong leader who has a proven record of developing a consistent pipeline of clients. Established learning and development leader with evidence in developing a strong bench of talent.

Communication Skills

I have received awards for my outstanding communication skills. Consistently exceeding pipeline due to the relationships, I establish with my clients. Asked to run weekly meetings with our Account Director team in best practices for outreach and building pipeline.

References

Available upon request

Timeline

Strategic Account Director

Delve
03.2023 - Current

Director of People and Culture

AdvisorNet Financial
08.2022 - 02.2023

Strategic Sales Development

CB Insights
04.2022 - 08.2022

Account Executive

FRSecure
05.2021 - 02.2022

Special Education Lead for Center Based Programming and Behavior Intervention Specialist

Anoka Hennepin School District
11.2010 - 06.2021

Master of Arts - Curriculum Design And Social Emotional Learning

Bethel University

Bachelor of Arts in Social Science and Psychology -

Saint Mary's University

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Nichole Olsen