Nichole Oren
Statesboro,GA
Summary
Adept at fostering strong customer relationships and streamlining workflows, I significantly enhanced office efficiency at Statesboro Cardiology. My blend of analytical problem-solving and proficient interpersonal communication skills led to a marked improvement in client satisfaction rates. Specializing in change management, I balance detailed documentation with performance assessments to drive continuous improvement.
Overview
10
10
years of professional experience
Work History
Receptionist
Statesboro Cardiology
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Insurance Agent
New York Life Insurance Company
12.2023 - 08.2024
- Utilized multiple communication channels such as phone calls emails social media platforms engage with prospective clients
- Maintained detailed records of client interactions, transactions, and policy changes in company database systems
- Delivered clear and concise presentations to potential clients on benefits of different types of insurance coverage
- Followed up on leads generated through marketing efforts to secure new business opportunities
Manager
Jimmy John's
08.2014 - 05.2024
- Demonstrated safety procedures and monitored compliance to protect staff and general public
- Controlled labor costs by streamlining workflows based on expected demands
- Organized training for new team members and routine retraining for established employees
- Oversaw execution of opening and closing procedures to desired standard
Insurance Specialist
Horace Mann Insurance Company
08.2023 - 11.2023
- Responded to customer inquiries and issues, maintaining sound sales practices
- Expanded client base with powerful marketing, cold calling and referral management
- Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate
- Interviewed and obtained all required information to quote prospective clients
- Followed up on leads generated through marketing efforts to secure new business opportunities
Logistics Account Executive
Total Quality Logistics
11.2022 - 08.2023
- Tracked and monitored shipment progress, providing consistent customer updates regarding delays or transport issues
- Fostered on-time and under-budget shipments through continuous supervision of warehouse, freight, and stocking processes
- Communicated with freight forwarders and carriers to facilitate favorable partnerships and cost-effective services
- Tracked industry trends and developments, adjusting strategies accordingly
- Oversaw invoice processing for assigned accounts, resolving discrepancies as needed
Manager Trainee
Bealls
06.2021 - 10.2022
- Evaluated employee performance, providing feedback and recommendations for improvement where necessary
- Counted and balanced drawers and armed alarm system as part of store opening and closing
- Protected security of cash, inventory and other company assets with strict adherence to company procedure
- Organized stock room and checked inventory for accurate labeling, logical placement and neat arrangement
- Prepared daily reports detailing sales activities, inventory levels, and customer feedback for review by management team
Front Desk Receptionist
Optim Orthopedics
02.2022 - 05.2022
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Collected payments for services and updated accounts to reflect new balances
- Supported professional appearance of office areas by keeping front desk clean and orderly
- Input data into job-related software for storage, retrieval and archiving
- Coordinated deliveries from couriers and ensured timely pick-up of outgoing packages
Lead Sales Associate
Bath & Body Works
09.2021 - 02.2022
- Used POS systems to process sales transactions, confirm pricing and manage inventory
- Merchandised products according to planograms and store procedures, arranging featured items in high-traffic areas to boost sales
- Kept sales floor organized and orderly, frequently verifying pricing, promotional signage and product availability
Education
Associate Of Science - Health Information Management Technology
Ogeechee Technical College
Statesboro, GA05.2022
Skills
Resilient Change Management
Strong Time Management
Proficient Interpersonal Communicator
Analytical Problem Resolution
Detail-Oriented Approach
Performance Assessment
Scheduled Maintenance Activities
Documentation Management
Timeline
Receptionist
Statesboro Cardiology
09.2024 - Current
Insurance Agent
New York Life Insurance Company
12.2023 - 08.2024
Insurance Specialist
Horace Mann Insurance Company
08.2023 - 11.2023
Logistics Account Executive
Total Quality Logistics
11.2022 - 08.2023
Front Desk Receptionist
Optim Orthopedics
02.2022 - 05.2022
Lead Sales Associate
Bath & Body Works
09.2021 - 02.2022
Manager Trainee
Bealls
06.2021 - 10.2022
Manager
Jimmy John's
08.2014 - 05.2024
Associate Of Science - Health Information Management Technology
Ogeechee Technical College
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