Nichole Owen
Bullhead City,AZ
Overview
2025
2025
years of professional experience
Work History
Stocking Associate
Khols
Cashier
Five Below
Bullhead City
04.2023 - 10.2024
Housekeeping and Laundry Attendant
Riverside Resort & Casino
Laughlin, NV
04.2023 - 03.2024
- Maintained cleanliness and organization of guest rooms and common areas to enhance guest experience.
- Operated laundry machinery efficiently, ensuring timely completion of service requests.
- Assisted in inventory management of cleaning supplies, minimizing waste and optimizing usage.
- Followed safety protocols while handling cleaning chemicals and equipment to ensure workplace safety.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Collaborated with team members to improve workflow efficiency during peak operational hours.
- Trained new staff on housekeeping procedures and safety standards, promoting a cohesive work environment.
- Implemented best practices for sanitation and hygiene, contributing to overall hotel compliance standards.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
- Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
- Consistently met high-performance expectations set forth by management while maintaining exceptional levels of professionalism under pressure situations.
- Increased guest satisfaction scores with meticulous attention to detail in room preparation and presentation.
- Optimized workflow efficiency by proactively identifying maintenance issues in guest rooms and reporting them promptly to management.
- Supported hotel sustainability efforts through responsible waste disposal and recycling initiatives as part of daily duties.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Sorted, laundered and put away various laundry items.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Handled requests for extra linens, toiletries and other supplies.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Rotated linens in storerooms and replenished when supplies ran low.
- Hang, cleaned and rehung draperies to maintain freshness.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Polished fixtures to achieve professional shine and appearance.
- Washed and put away kitchen dishes, utensils and glassware.
Caregiver
AZ Mentor Network
Bullhead City, AZ
02.2018 - 03.2022
- Assisted clients with daily living activities to promote independence and well-being.
- Administered medication and monitored vital signs to ensure health compliance.
- Developed personalized care plans in collaboration with healthcare professionals.
- Provided emotional support and companionship to enhance client quality of life.
- Maintained accurate documentation of client progress and care provided.
- Coordinated transportation for clients to appointments and social activities.
- Trained new caregivers on best practices for patient care and safety protocols.
- Implemented safety measures to create a secure environment for clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Crew Member
Wendy's
Bullhead City, AZ
02.2016 - 03.2021
Timeline
Cashier
Five Below
04.2023 - 10.2024
Housekeeping and Laundry Attendant
Riverside Resort & Casino
04.2023 - 03.2024
Caregiver
AZ Mentor Network
02.2018 - 03.2022
Crew Member
Wendy's
02.2016 - 03.2021
Stocking Associate
Khols