Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nichole Padgett

East Dublin,GA

Summary

Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Energetic Teller with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

27
27
years of professional experience

Work History

Head-Teller

Morris Bank
11.2013 - Current
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Mentored junior tellers, fostering professional development and growth within the team.
  • Monitored and verified suspicious activity on customer accounts.
  • Cross-sold credit cards, loans and other bank products.
  • Strengthened client relationships through exceptional service and proactive identification of financial needs.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
  • Educated customers on online banking and mobile banking applications.
  • Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Teller, Customer Service, and Loan Administrator

Bank Of Dudley
01.2005 - 09.2013
  • Processed applications for new accounts.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Executed wire transfers, stop payments and account transfers.
  • Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Assisted customers with banking needs and inquiries.
  • Maintained friendly and professional customer interactions.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Enhanced loan processing efficiency by streamlining document management and ensuring timely completion of tasks.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Coordinated closings between borrowers, attorneys, title companies, and other relevant parties for a seamless process.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers in understanding loan terms and conditions, providing clear explanations when necessary.
  • Compiled closing packages for drafting and presentation accuracy.
  • Collaborated with underwriters to expedite loan approvals, resulting in increased customer satisfaction.

Teller, Customer Service, and Loan Adminstrator

Farmers And Merchants Bank
01.1997 - 01.2003
  • Received loan and utility payments, sending funds to correct destinations.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
  • Handled various accounting transactions.
  • Processed applications for new accounts.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained friendly and professional customer interactions.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Assisted customers with banking needs and inquiries.

Education

Associates in Education - Education

Middle Georgia College
Cochran, GA

High School Diploma -

Dublin High School
Dublin, GA
05.1995

Skills

  • Bank Deposits
  • Coin Machine Balancing
  • Records Confidentiality
  • Decision-Making
  • Team Collaboration
  • Positive Attitude
  • Professionalism
  • Employee Coaching
  • Relationship building and management
  • Cash Handling
  • Time Management
  • Honest and Dependable
  • Problem-solving abilities
  • Adaptability
  • Customer Service
  • Reliability
  • Multitasking
  • Staff Scheduling

Accomplishments

Chair person for The American Cancer Society for 2 years.

Been board member for The American Cancer Society for 5 years

Board member for United Way for 2 years

Currently President of Dublin Mainstreet Players theater group

Been active member of Dublin Mainstreet Players for 27 years

Served as a youth leader for 8 years at Mt. Olive Church in Wrightsville.


Timeline

Head-Teller

Morris Bank
11.2013 - Current

Teller, Customer Service, and Loan Administrator

Bank Of Dudley
01.2005 - 09.2013

Teller, Customer Service, and Loan Adminstrator

Farmers And Merchants Bank
01.1997 - 01.2003

Associates in Education - Education

Middle Georgia College

High School Diploma -

Dublin High School

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Nichole Padgett