Nichole Phillis
Wadsworth,OH
Summary
Dynamic Assistant Manager with a proven track record at Your Pizza Shop, excelling in customer service and team leadership. Enhanced customer satisfaction through effective complaint resolution and implemented process improvements that boosted operational efficiency. Skilled in money handling and sales strategies, consistently achieving targets while fostering strong customer relationships.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Your Pizza Shop
09.2021 - 02.2024
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored new staff on customer service protocols and food safety standards.
- Monitored financial transactions for accuracy, ensuring compliance with company policies.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Collaborated with management to identify areas for process improvement and cost reduction initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Crew Member/Delivery Driver
Pizza Hut
06.2004 - 11.2013
- Prepared and cooked menu items according to established recipes and quality standards.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated point-of-sale system, processing transactions accurately and efficiently.
- Maintained cleanliness of dining area, kitchen, and food preparation stations to ensure compliance with health regulations.
- Collaborated with team members to optimize workflow during peak hours, ensuring timely service delivery.
- Implemented process improvements that reduced food preparation time while maintaining quality standards.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Telephone Sales Representative
EBSCO
05.2004 - 06.2005
- Developed and maintained strong customer relationships through effective communication and follow-up strategies.
- Executed outbound calls to generate leads and promote product offerings, achieving consistent sales targets.
- Analyzed customer feedback to identify areas for improvement in service delivery, driving strategic enhancements.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Optimized productivity levels, setting personal goals for daily calls made and deals closed successfully.
Education
Diploma - Medical Billing And Coding
Bryant & Stratton College Online
NY10-2025
Certificate - STNA
CCCTC
Lisbon, OH06-2011
GED -
Columbiana County Career And Technical Center
Lisbon, OH04-2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Sales strategies
- Sales reporting
Timeline
Assistant Manager
Your Pizza Shop
09.2021 - 02.2024
Crew Member/Delivery Driver
Pizza Hut
06.2004 - 11.2013
Telephone Sales Representative
EBSCO
05.2004 - 06.2005
Diploma - Medical Billing And Coding
Bryant & Stratton College Online
Certificate - STNA
CCCTC
GED -
Columbiana County Career And Technical Center
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