Nichole Pierce
Cocoa,FL
Summary
Dynamic server trainer with a strong work ethic and exceptional customer service skills, honed at Tin Whiskey Southern Kitchen & Still. Proven ability to enhance team performance and guest satisfaction through effective training and relationship management. Recognized for increasing sales through upselling and fostering a collaborative work environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Server
Sandbar Sports Grill
12.2023 - Current
- Provided friendly and attentive service to enhance customer dining experience.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Learned menu items and specials to effectively communicate with customers.
- Accurately processed orders using point-of-sale system for efficient transactions.
- Adapted quickly to changing demands during busy shifts while maintaining high service standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
Server Trainer
Tin Whiskey Southern Kitchen & Still
01.2021 - 12.2023
- Trained new servers on menu knowledge and customer service protocols.
- Provided ongoing support to staff, ensuring adherence to service standards.
- Monitored server performance, offering constructive feedback for improvement.
- Coordinated with management to identify training needs and operational gaps.
- Assisted in creating a positive work environment through team-building activities.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Server Trainer
Fishlips Waterfront Bar$ Grill
04.2006 - 04.2017
- Developed and implemented onboarding materials for server training programs.
- Streamlined training processes, enhancing overall service quality and productivity.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Utilized effective communication techniques to support server learning and comprehension.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Provided coaching and mentoring to employees.
- Trained new servers on menu knowledge and customer service protocols.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Education
License -
A Plus School of Real Estate
Rockledge, FLGraduate Certificate - Surgical TTECHNOLOGY
Brevard Community College
Cocoa, FL08.2012
Associate of Science - Paralegal Studies
Brevard Community College
Melbourne, FL12.2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Team collaboration
- Guest relations management
- Relationship management
- Multitasking and organization
- Shift management
- Server training
- Positive guest interactions
- Team member support
Timeline
Server
Sandbar Sports Grill
12.2023 - Current
Server Trainer
Tin Whiskey Southern Kitchen & Still
01.2021 - 12.2023
Server Trainer
Fishlips Waterfront Bar$ Grill
04.2006 - 04.2017
License -
A Plus School of Real Estate
Graduate Certificate - Surgical TTECHNOLOGY
Brevard Community College
Associate of Science - Paralegal Studies
Brevard Community College