Nichole Prasertsak
Springfield,OH
Summary
Infrastructure Analyst with proven success at Speedway in enhancing security via vulnerability assessments and automation. Expertise in task automation and hardware troubleshooting, with strong skills in cross-functional collaboration and change management. Focused on delivering scalable solutions that align with business needs.
Overview
2026
2026
years of professional experience
Work History
Infrastructure Analyst
Speedway
Enon, OH
2017 - Current
- Enhanced security by conducting vulnerability assessments and applying patches.
- Partnered with teams to design and implement scalable infrastructure solutions.
- Provided technical support to end-users, resolving complex issues promptly.
- Evaluated and selected technologies to align with business needs.
- Created documentation for system configurations and best practices to ensure consistency.
- Streamlined IT processes through automation tools and scripting.
- Collaborated with vendors to resolve hardware failures, minimizing operational impact.
QA Analyst
Speedway
Enon, OH
2017 - 2018
- Collaborated with teams for seamless feature integration and bug fixes.
- Streamlined QA processes, implementing standardized test cases across projects.
- Supported project completion through prioritization and task execution.
- Managed defect reporting, ensuring clear communication on issue status.
- Executed thorough test plans to improve software quality by identifying defects.
Education
Health Information Technology
DeVry University
OnlineSkills
- Change management techniques
- Database management systems
- Task automation
- Operating systems administration
- Hardware troubleshooting
- Deployment support
Timeline
Infrastructure Analyst
Speedway
2017 - Current
QA Analyst
Speedway
2017 - 2018
Health Information Technology
DeVry University