Nichole Quinn
Fort Mill,SC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Asst. Manger
Smoothie King-Charlotte, NC
Charlotte, NC
11.2022 - 10.2023
- Held key responsibilities, including opening and closing the store.
- Processed refunds and managed customer inquiries via phone.
- Prepared and served smoothies, ensuring high-quality standards.
- Took and processed customer orders efficiently.
- Educated guests on product enhancements and their benefits.
- Engaged with customers to create a welcoming atmosphere.
- Managed cash handling, ensuring accurate register balances and providing change to employees as needed.
- Oversaw the safe and ensured secure handling of funds.
- Placed weekly product orders and managed inventory.
- Operated the store independently during peak hours, maintaining smooth operations.
Preschool Teacher Assistant
Creative Kids Learning Center-Lake Wylie, SC
Lake Wylie, SC
05.2021 - 10.2022
- Assisted children in learning proper eating habits, dressing, and toilet routines.
- Prepared healthy snacks and meals, ensuring adherence to dietary restrictions.
- Reported accidents and unusual behavior to supervising staff and parents.
- Observed children for signs of developmental delays or behavioral issues.
- Supervised children constantly, ensuring adherence to safety protocols.
- Maintained regular communication with parents, fostering strong relationships and understanding their children’s needs.
Barista/Shift Leader
Starbucks-Charlotte, NC
Charlotte, NC
03.2021 - 10.2021
- Efficiently prepared and served a variety of beverages, including coffee, tea, and specialty drinks, to meet customer specifications.
- Ensured all drinks were made to high standards and customer satisfaction.
- Managed inventory and placed orders for supplies as needed.
- Provided breaks for employees, ensuring smooth operation and adequate coverage.
- Took and processed customer orders quickly and accurately.
PCA Personal Care Assistant
Wellmore-Tega Cay, SC
Tega Cay, SC
10.2020 - 02.2021
- Assisted residents with morning routines, including dressing and preparing for the day.
- Escorted residents to the dining area for all meals, ensuring their needs were met.
- Provided personal care, including changing and assisting with bathroom needs.
- Prepared residents for bed and ensured they were comfortable and settled for the night.
Call Center Representative
365 Solar-Charlotte, NC
Charlotte, NC
01.2020 - 01.2021
- Answered and made outbound calls to set appointments and gather survey data.
- Responded to customer inquiries and complaints professionally.
- Managed customer interactions, ensuring high levels of satisfaction and resolution.
- Maintained accurate records of customer interactions and transactions.
- Demonstrated strong communication and interpersonal skills.
- Utilized problem-solving abilities to address customer issues effectively.
- Showcased time management skills by handling multiple tasks efficiently.
- Adapted to various customer needs and provided personalized service.
CNA - Certified Nursing Assistant
Genises Healthcare-Burlington, NJ
Burlington, NJ
08.2017 - 12.2019
- Provided comprehensive care to residents, including assistance with dressing and personal hygiene.
- Delivered meals (breakfast, lunch, and dinner) to residents, ensuring dietary needs were met.
- Assisted residents with morning and evening routines, including getting them up and ready for the day or preparing them for bed.
- Supported residents with mobility and toileting needs, ensuring their comfort and dignity.
- Reported changes in patient condition to registered nurse or physician.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
Customer Service Representative
ShopRite Supermarkets-Hainesport, NJ
Hainesport, NJ
03.2013 - 03.2015
- Managed customer accounts and ensured satisfaction.
- Greeted customers and provided exceptional service.
- Conducted customer service surveys to gather feedback.
- Supervised and managed a team of 16 cashiers.
- Oversaw self-checkout operations, ensuring efficiency and accuracy.
- Handled cash transactions and maintained accurate financial records.
- Answered customer calls and resolved inquiries professionally.
Education
High School Diploma -
Rancocas Valley Regional High School
Mount Holly, NJ01.2015
Skills
- Customer Service
- CNA Certified
- Product and service knowledge
- Workload Management
- Strategic Planning
- Orientation and training
- Customer rapport
- Cash handling
- Residential Cleaning
- Home Care
- Nursing
- Caregiving
- Retail Operations
- Food Preparation
- Vital signs monitoring
- Patient Care
- Meal Preparation
- Serving Experience
Certification
- Certified Nursing Assistant (CNA)
- CPR Certified
References
References available upon request.
Timeline
Asst. Manger
Smoothie King-Charlotte, NC
11.2022 - 10.2023
Preschool Teacher Assistant
Creative Kids Learning Center-Lake Wylie, SC
05.2021 - 10.2022
Barista/Shift Leader
Starbucks-Charlotte, NC
03.2021 - 10.2021
PCA Personal Care Assistant
Wellmore-Tega Cay, SC
10.2020 - 02.2021
Call Center Representative
365 Solar-Charlotte, NC
01.2020 - 01.2021
CNA - Certified Nursing Assistant
Genises Healthcare-Burlington, NJ
08.2017 - 12.2019
Customer Service Representative
ShopRite Supermarkets-Hainesport, NJ
03.2013 - 03.2015
High School Diploma -
Rancocas Valley Regional High School
- Certified Nursing Assistant (CNA)
- CPR Certified
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