Overview
Work History
Education
Skills
References
Timeline
Generic

Nichole Radmer

Castle Rock,CO

Overview

7
7
years of professional experience

Work History

Director of Sales & Operations

Semper Laser
01.2023 - 10.2024
  • Responsible for overseeing all aspects of the sales and operational components within the clinic location
  • Responsible for achieving monthly sales targets, managing the clinic staff, developing and implementing sales strategies, and ensuring a high level of customer satisfaction
  • Mentored and developed high-performing sales & customer service teams, resulting in increased individual quotas attainment
  • Achieved "Clinical Trainer" title to personally recruit and train: customer service, Manager and Director roles for surrounding locations
  • Spearheaded training initiatives for new hires, ensuring quick onboarding and integration into the company culture
  • Develop and execute monthly team strategies to meet/exceed sales targets while monitoring team performance and providing regular reports to Regional and Corporate management
  • Responsible for daily administrative tasks such as: clinic inventory management, producing monthly staff schedules, approving staff payroll, ensuring that required safety procedures are being upheld and reports to Medical Director, managing daily/monthly sales, labor-costs and PNL reports
  • Contracted all maintenance work for clinic location
  • Coordinated with marketing team weekly to create targeted campaigns, increasing brand recognition and customer engagement
  • Conducted and lead monthly staff meetings as well as individual Annual Performance Reviews for all staff members
  • Lead community outreach efforts and created and/or scheduled sales events to attend
  • Prepared and conducted daily sales presentations/consultations for clients, showing success and credibility of products

Medical Spa Manager

Asarch Dermaspa
10.2021 - 01.2023
  • Responsible for overall daily operational function of the DermaSpa
  • Demonstrated leadership and on-going skills and knowledge of all spa treatments, cosmetic procedures, provider specialties, promotional events, pricing, offers, etc.
  • Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions
  • Coordinated facility schedules to maximize usage and efficiency
  • Company skin-care line expert
  • Respond to customer inquiries or complaints.
  • Provided skin care and cosmetic treatment consultations to patients/clients
  • Collaborated with physicians on treatment protocols to provide comprehensive care tailored to individual client needs

Lead of MedSpa Operations/Medical Spa Coordinator

Soderstrom Skin Institute & Dermatology Center
06.2019 - 09.2021
  • Managed spa-product & office-maintenance inventory by keeping detailed track of supply use and completing ordering processes
  • Medical Reception Duties for the Dermatology side of house- Used Nextech, Meevo, and EMR systems for scheduling patients/clients and other software tools to create documents and track other communications
  • Scheduled appointments and greeted guests for doctors, physician assistants, estheticians, cosmetic nurses and plastic surgeons
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
  • Received and processed medical records requests
  • Recommended and sold spa packages and memberships based on client's preferences and needs
  • Promoted spa services and fostered new business by organizing promotional and visual displays
  • Worked alongside Plastic Surgeon to consult patients on aftercare and maintenance regimens
  • Provided staff training, mentoring and consultations to enhance performance and professional development
  • Maintained solid knowledge base of all medical spa and plastic surgery products and services
  • Proficient in medical terminology for reception usage
  • Maintained highest level of patient confidentiality

Assistant Manager

Buckle Inc
10.2017 - 06.2019
  • Started as a full-time Lead Sales Associate, in college, prior to being promoted to Assistant manager after 1 year
  • Built and maintained guest relationships to develop a client based business
  • Worked directly with the store manager and leadership team to develop sales, recruit new teammates, retain top talent, and provide leadership
  • Trained and motivated teammates and acted store manager in their absence
  • Preformed a variety of sales, merchandising, and operational tasks (e.g. cashiering, merchandise display, POS register procedures, loss prevention guidelines, and routine cleaning of facilities)
  • Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives
  • Oversaw employee performance while leading by example with a high level of showmanship
  • Remained coachable; consistently welcoming feedback from manager to improve sales presentations
  • Appropriately handled calls from Corporate and dealt with emergencies professionally and accordingly

Education

Bachelor of Arts - Business Communications

The University of Iowa
Iowa City, IA
2019

High School Diploma -

Houston High School
Houston, AK
2015

Skills

  • Strategic business planning and selling
  • Recruiting & Interviewing
  • Leadership & staff management
  • Clinical Trainer: Managers & Directors
  • Ability to learn quickly and problem solve
  • Successful 10 years of customer service
  • Successful 5 years of Medical Aesthetic Management
  • Strong work ethic and productive
  • Highly reliable and trustworthy
  • EMR, EHR, EMMA, Meevo 2, NextGen, NextTech, Mindbody, Boulevard, & Phreesia expertise
  • Insurance billing and coding
  • Inventory and supply management
  • In-depth knowledge on cosmetic procedures (Consultant Selling)
  • Company's skin care line expert

References

Jennifer Cady | Iowa Practice Manager (309).277.0772  

Ashley Brown | Marketing Manager/ VIP Concierge (319).759.7929  

Wendy Ryan | Accounts Receivable Consultant (563).340.1369

Timeline

Director of Sales & Operations

Semper Laser
01.2023 - 10.2024

Medical Spa Manager

Asarch Dermaspa
10.2021 - 01.2023

Lead of MedSpa Operations/Medical Spa Coordinator

Soderstrom Skin Institute & Dermatology Center
06.2019 - 09.2021

Assistant Manager

Buckle Inc
10.2017 - 06.2019

Bachelor of Arts - Business Communications

The University of Iowa

High School Diploma -

Houston High School

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Nichole Radmer