Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichole Rapp

Pleasant View,UT

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

10
10
years of professional experience

Work History

Office Manager

Servpro Of Ogden
06.2022 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with insurance adjusters, vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for project managers.
  • Coordinated special projects and managed schedules.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Calculated payroll deductions by accurately using Quickbooks Desktop and Quickbooks Online and processed payroll to meet preset requirements.
  • Processed payroll garnishments such as child support.
  • Managed employee records on database to maintain accuracy and updated information.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.
  • Printed stubs for associates who received direct deposits to complete payroll distribution.
  • Processed timecards and payroll data for team of employees.
  • Completed payroll accurately and timely to meet employee expectations.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Updated employee files with new details such as changes in address or salary levels.
  • Maintained confidentiality of employee records and payroll information.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Generated reports to track employee time and attendance.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Processed manual checks for employees in accordance with company policies.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Utilized Microsoft Excel and QuickBooks to manage invoices and payments.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Entered figures using 10-key calculator to compute data quickly.
  • Processed employee claims involving performance issues and harassment.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Organized new employee orientation schedules for new hires.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Helped employees register for benefits programs using online portals.
  • Checked references for potential candidates.


Account Manager, Inside Sales

Health Concerns
12.2013 - 06.2022
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Developed and implemented strategies to increase client retention.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Achieved or exceeded company-defined sales quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Informed customers of promotions to increase sales productivity and volume.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Created and reviewed invoices to confirm accuracy.
  • Developed and offered unique discount options to drive interest in new product lines.

Education

High School Diploma -

Lincoln High School
San Leandro
12.2004

Skills

  • Bookkeeping
  • Staff Management
  • Office Management
  • Customer Service
  • Expense Reporting
  • Team Supervision
  • Billing
  • Contract Administration
  • Employee Supervision
  • Data Entry
  • Administrative Support
  • Database Administration
  • Excellent Multi-Tasking Ability
  • Policy Implementation

Timeline

Office Manager

Servpro Of Ogden
06.2022 - Current

Account Manager, Inside Sales

Health Concerns
12.2013 - 06.2022

High School Diploma -

Lincoln High School
Nichole Rapp