Nichole Ray
Laguna Niguel
Summary
Results-driven payment processing expert with 17+ years of experience generating over $300MM in revenue through ISO/agent recruitment, merchant acquisition, and strategic partnerships. Skilled in contract negotiation, compliance, and both low and high-risk account management. Proven ability to exceed sales quotas, cultivate long-term relationships, and deliver exceptional client support. Proficient in leveraging sales partner channels for sustainable business growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Development Manager
Independent Sales Organization – Merchant Service Consultants
12.2021 - Current
- Advise business owners on tailored payment processing solutions, increasing client satisfaction.
- Grow new merchant relationships while managing existing accounts responsive to market trends.
- Increase revenue while ensuring compliance and risk management, resulting in high customer satisfaction levels.
- Develop partnerships with agents, ISOs, associations, and affiliate marketers to expand and scale revenue.
- Support the sales team by working directly on merchant accounts to resolve issues, increase activation, retain merchants, and improve customer satisfaction.
Director of Business Development
ClearPay Processing
03.2025 - 08.2025
- Negotiated over 20 partner contracts and Schedule A agreements, optimizing partnership outcomes.
- Recruited independent sales agents generating over $10MM in revenue through low-risk accounts and providing comprehensive partner support.
- Cultivated relationships with ISOs and agents, negotiated agent agreements and schedule As, trained sales partners, provided support, and managed ISO/Agent relationships.
Sales Director
Netpay Bankcard | High Risk Pay
09.2024 - 03.2025
- Managed inside sales agents and optimized inbound high-risk leads to maximize lead conversion rates.
- Generated new merchant relationships while maintaining existing accounts, emphasizing compliance and risk management.
- Built strategic partnerships with associations and developers to adapt to evolving market trends.
- Track, measure, and report on sales team performance and KPIs, ensuring ROI.
Business Development Director II
North American Bancard
02.2022 - 01.2024
- Recruited and developed teams of ISOs, Independent Agents, and ISVs, enhancing overall sales capabilities.
- Negotiated over 200 partner contracts and Schedule A agreements, improving service diversity and revenue streams.
- Generated $44MM+ in revenue across high-risk and low-risk accounts, while providing partner training on compliance policies.
- Handle escalations, including merchants placed on hold or with reserves on their accounts, assisting them with fund releases and resolving account-related concerns.
- Attended industry conventions. (WSAA, SEAA, MWAA, ASE, ASW)
Associate Director, ISO & Agent Sales, Mid-Market Division
Paysafe Group
06.2021 - 12.2021
- Executed solution-based sales strategies to establish new acquiring partnerships, increasing market penetration.
- Negotiated agent agreements and schedules. Managed sales partner relationships, pre-vetted accounts, and provided solution and pricing support.
- Generated over 100 high-risk merchant accounts monthly through effective partner channels.
- Identify and activate new partnership opportunities that align with company growth and market expansion goals.
- Attended industry conventions. (WSAA, SEAA, MWAA, ASE, ASW)
- Focused on high-risk verticals (e.g., nutra, adult, gaming, cannabis, MLM and travel)
Business Development Manager, ISO & Agent Recruiter
Trinity Payment Solutions
03.2021 - 06.2021
- Executed solution-based sales for acquiring partnerships, contributing to market expansion.
- Cultivated over 35 ISO and agent relationships to submit high-risk accounts. Managed sales partners relationships, pre-vetted all submissions.
- Assure a complete package of required documents prior to submitting to underwriting.
- Drive partner enablement by aligning product strategy, supporting onboarding, and training, and working with marketing and sales to build go-to-market assets.
Business Development Manager
Electronic Commerce LLC
08.2013 - 03.2021
- Produced over 100 new merchant accounts monthly for 5 consecutive years, achieving top sales producer status from 2013 to 2017.
- Increased company revenue by over $300MM through strategic ISO relationships and direct sales initiatives.
- Recruited, trained, and managed teams of over 50 sales agents and a 15-member telemarketing team.
- Point of contact for underwriting support and relationship management while managing the sales team.
Sales Team Lead
Merchant Services-SBGA
11.2008 - 08.2013
- Managed a team of outside sales managers and inside lead generators, driving team performance.
- Consistently exceeded sales quotas annually through effective leadership and strategy implementation.
- Delivered comprehensive full-cycle merchant acquisition projects, providing tailored agent support.
- Generate leads and manage the regional managers calendar and schedule.
Education
Marketing -
Orlando College
Orlando, FL01.1988
Skills
- Contract Negotiation
- ISO/Agent Recruitment
- Relationship Management
- Merchant Acquisition
- PCI DSS
- AML
- NACHA
- OFAC
- Underwriting Policies
- High-Risk & Low-Risk Accounts
- POS Systems
- Gateways
- Virtual Terminals
- Mobile & Online Payments
- APIs
- SaaS
- Valor
- Dejavoo
- FDs
- Clovers
- Ingenico
- PAX Terminals
- Team Training
- Incentive Programs
- Cross-Functional Collaboration
- Performance Management
- Salesforce
- Microsoft Office
- Google Suite
- Adobe
- CRM Platforms
- IRIS
- Access One
- TransLink
Certification
- AML (Anti-Money Laundering)
- PCI DSS Compliance
- OFAC (Office of Foreign Assets Control)
- NACHA Compliance
- Cybersecurity
Timeline
Director of Business Development
ClearPay Processing
03.2025 - 08.2025
Sales Director
Netpay Bankcard | High Risk Pay
09.2024 - 03.2025
Business Development Director II
North American Bancard
02.2022 - 01.2024
Business Development Manager
Independent Sales Organization – Merchant Service Consultants
12.2021 - Current
Associate Director, ISO & Agent Sales, Mid-Market Division
Paysafe Group
06.2021 - 12.2021
Business Development Manager, ISO & Agent Recruiter
Trinity Payment Solutions
03.2021 - 06.2021
Business Development Manager
Electronic Commerce LLC
08.2013 - 03.2021
Sales Team Lead
Merchant Services-SBGA
11.2008 - 08.2013
Marketing -
Orlando College