Nichole Reppin
manager
palmbqy,WA
Summary
Proven Front of House Manager at Dustins Bar BQ, adept in guest relations and conflict resolution, enhanced dining experiences through seamless team communication and efficient complaint handling. Excelled in staff management, and mentoring. Achieved high customer satisfaction by prioritizing food safety and performance standards. Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front of House Manager
Dustins Bar BQ
12.2007 - 05.2024
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Education
High School Diploma -
Harrisonburg High School
Harrisonburg, VA07.1998
Skills
- Health and Safety Regulations
- Time tracking
- Health Code Compliance
- Staff Supervisor
- Pre-shift walk-through
- Team Leadership
- Customer Service
- Reliable and Responsible
- Critical Thinking
- Money Handling
- Employee Supervision
- Investigating Complaints
- Work Planning and Prioritization
- Scheduling Staff
- ServSafe Food Manager
- Catering Services
- Conflict Resolution
- Staff Management
- Hiring
- Training and mentoring
- Training and coaching
- Employee Performance Evaluations
- Labor and Overhead Cost Estimation
- Calm and Pleasant Demeanor
- Quality Assurance
- Scheduling
- POS Terminal Operation
- Managing Reservations and Large Parties
- Recruitment and hiring
- Performance Evaluation
- Food Safety Compliance
- Complaint Handling
- Fire Safety Regulations
- Front of House Management
Certification
Management Food Safety certified (5 years) expires in 3 1/2 years
Timeline
Front of House Manager
Dustins Bar BQ
12.2007 - 05.2024
High School Diploma -
Harrisonburg High School
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