The ones who are crazy enough to think they can change the world, are the ones that do.
Steve Jobs
Summary
To seek and maintain employment that offers professional challenges utilizing interpersonal skills, excellent organizational, and problem-solving skills.
Spunky and compassionate educator skilled in communication and collaboration for best-in-class service.
Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Possesses excellent interpersonal skills and connects with people from diverse backgrounds.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Detail-focused and data driven to help employees succeed in meeting and exceeding goals.
Overview
18
years of professional experience
1
Certification
Work History
Fort Smith Public Schools
Lead Teacher
06.2011 - 10.2022
Job overview
Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
Planned and implemented different daily activities to enhance overall development and growth of every student and ensure equal access.
Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Conferred with parents about student progress to boost family involvement and enhance student support.
Worked one-on-one with students and student teachers to increase overall classroom success.
Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
Increased student involvement in program offerings through strategic redesign of program processes and methods.
Created after-school tutoring program to enhance overall academic student achievement .
Created and provided engaging professional development on a building and district level.
Maintained and supervised Special Education law and caseload for 25 students.
Harps Grocery Store
Customer Service Manager
06.2014 - 01.2018
Job overview
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Followed through with client requests to resolve problems.
Completed special projects by using effective decision making, critical thinking and time management skills.
Monitored customer service operations to assess agent performance and provide feedback.
Winn Dixie Supermarket
Customer Service Manager
10.2004 - 05.2014
Job overview
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Monitored customer service operations to assess agent performance and provide feedback.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
Harding University
Searcy, AR
Master Of Arts from Special Education
07.2021
University Overview
Proficient in Special Education Law & Caseload
University of Arkansas, Fayetteville
Fayetteville, AR
Master Of Education from Educational Administration
12.2017
University Overview
Received IMPACT AR Scholarship
Completed Arkansas Leadership Academy
The University of West Florida
Pensacola, FL
Bachelor Of Arts from Elementary Education
05.2011
University Overview
Received Florida Bright Future Scholarship
Graduated Cum Laude
Skills
Written Communication
Analytical and Critical Thinking
Flexible and Adaptable
Attention to Detail
Critical Thinking
Excellent Communication
MS Office
Organization and Time Management
Teamwork and Collaboration
Planning and Coordination
Dependable and Responsible
Training and Development
Teambuilding
Student Records Management
Special Education
Remote Learning
Differentiated Instruction
Positive Learning Environment
Peer Mentoring
Self-Motivated
Interpersonal Communication
Google Workspace
Data Entry
G-Suite
Staff Development
Lesson Planning
Teacher Training
Certification
Licensure - Arkansas Educator’s License
Certifications - Building Level Administration
Endorsements - ESOL, Reading, Special Education
Accomplishments
IMPACT Arkansas Scholarship
Arkansas Leadership Academy
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager
Harps Grocery Store
06.2014 - 01.2018
Lead Teacher
Fort Smith Public Schools
06.2011 - 10.2022
Customer Service Manager
Winn Dixie Supermarket
10.2004 - 05.2014
Harding University
Master Of Arts from Special Education
University of Arkansas, Fayetteville
Master Of Education from Educational Administration