Summary
Overview
Work History
Education
Skills
Timeline
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Nichole Rhodes

Owosso,MI

Summary

Proven professional with extensive experience at Mid-Michigan Behavioral Health, excelling in patient registration and HIPAA compliance. Demonstrated ability to enhance operational efficiency and patient satisfaction through effective organization and compassionate customer service. Skilled in EMR/EHR management and adept at fostering positive patient relations, contributing to a notable improvement in clinic workflow and privacy adherence. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

6
6
years of professional experience

Work History

Receptionist

Mid-Michigan Behavioral Health
08.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Send medication to the appropriate pharmacies.

Patient Access Clerk

Memorial Hospital
06.2018 - 08.2023
  • Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
  • Assisted in developing training materials for new hires within the Patient Access department, enhancing overall staff competency levels in key areas of responsibility.
  • Promoted a positive work environment by fostering teamwork among Patient Access Clerk staff members.
  • Identified opportunities for process improvement within the Patient Access department, resulting in tangible enhancements to overall operational efficiency levels.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Education

High School Diploma -

Lincoln High School
Owosso, MI
06.2012

Skills

    Organization skills

    Time Management

    Telephone skills

    Data Entry

    Patient Scheduling

    Patient Registration

    HIPAA Compliance

    Appointment Setting

    Insurance Verification

    HIPAA Guidelines

    Payment Collection

    Reminder calls

    Patient Relations

    Records Management

    Medical Billing

    Medical Records Management

    EMR / EHR

    Medical Charting

    Customer Service

    Problem-Solving

    Adaptable and Flexible

    Administrative Support

    Documentation and Recordkeeping

Timeline

Receptionist

Mid-Michigan Behavioral Health
08.2023 - Current

Patient Access Clerk

Memorial Hospital
06.2018 - 08.2023

High School Diploma -

Lincoln High School

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Nichole Rhodes