Nichole Robinson

• Facilitated criminal background check process for new hires.
• Performed budget analysis to control expenditures and predict future budget needs.
• Developed and implemented onboarding and orientation programs for new employees.
• Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
• Conducted performance reviews and provided feedback to managers on employee performance.
• Resolved employee complaints and grievances successfully through mediation and collaboration.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
• Developed and monitored employee recognition programs.
• Processed unemployment claims and acted as company representative at unemployment hearings.
• Assisted with writing job postings and job descriptions for boards.
• Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
• Distributed employee engagement surveys to identify areas of improvement.
• Conducted exit interviews to gather valuable feedback from departing employees, identifying areas for improvement in retention efforts.
• Collaborated on the development of a new company handbook
• Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
• Checked references for potential candidates.
• Collaborated with management to develop and enforce safety policies, promoting a culture of workplace safety.
• Wrote and created content for various topics and mediums for the company newsletter

Position eliminated.

• Took a career break to dedicate myself to full-time parenting.

• Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
• Applied mediation and collaboration to successfully resolve employee complaints and grievances.
• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Processed employee termination paperwork at direction of supervisory staff.
• Participated in job fairs to recruit new talent.
• Checked references for potential candidates.
• Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
• Converted employee status from temporary to permanent.
• Facilitated open lines of communication between management and staff, fostering a positive work environment.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Conducted exit interviews with terminated employees.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Ensured compliance with industry regulations and company policies by monitoring all aspects of training implementation.
• Maintained detailed records of all completed trainings in accordance with organizational standards and reporting requirements.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Strengthened communication skills through regular interactions with others.
• Put together employee files and collected required digital or physical information to meet requirements.
• Collaborated with managers to identify and address employee relations issues.
• Coordinate pick up times/dates with driver managers for trainers and trainees.
• Coordinate with road testers to give final road test to trainees.

• Provided exceptional end-user support by responding promptly to inquiries and resolving concerns related to digital products or services.
• Enhanced website user experience with continuous improvements to site design and navigation.
• Conducted regular audits of website content for accuracy and relevance, updating as needed to maintain a consistent brand presence across all channels.
• Collaborated closely with the creative team to produce visually appealing landing pages that increased conversion rates.
• Handled customer inquiries and suggestions courteously and professionally.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.

• Enhanced client satisfaction by delivering high-quality multimedia projects on time and within budget.
• Organized library catalog, supplies, equipment and records.
• Captured and distributed video of company events and workshops for publication on company website and social media pages.
• Classified and coded different types of materials according to library policies and organizational standards.
• Used InDesign, Adobe Illustrator and Photoshop to create design ideas.
• Consistently met tight deadlines by efficiently prioritizing tasks and managing resources effectively.
• Executed setup and breakdown of speakers, cables and computers.
• Worked closely with clients throughout each project phase from concept development through final delivery, building strong relationships based on trust and collaboration.
• Managed multiple multimedia projects simultaneously, ensuring timely completion and consistent quality.
• Provided professional services and support in a dynamic work environment.