Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nichole Rodriguez

Elaine,TX

Summary

Proven team leader with a consistent track record. Skilled in time management and fostering a friendly atmosphere, I excel in high-pressure environments. Demonstrated ability to train staff and improve operational efficiency, contributing to a positive and productive workplace. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

Starbucks Coffee Company
07.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Bartender

Rick D's
07.2020 - 08.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Lead Barista

Frontera Churros, Coffee, & Beer
07.2019 - 07.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Promoted a positive work environment through open communication and effective conflict resolution strategies.
  • Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
  • Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.

Education

No Degree - Business Communication

The University of Texas At El Paso
El Paso, TX
12-2026

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Team leadership

Certification

  • Barista Basics Certificate - Specialty Coffee Association (SCA).
  • Diversity and Inclusion in the Workplace Certificate – LinkedIn Learning or Coursera partners.
  • Customer Service and Sales Certificate - National Retail Federation.

Languages

Spanish

Timeline

Barista

Starbucks Coffee Company
07.2023 - Current

Bartender

Rick D's
07.2020 - 08.2024

Lead Barista

Frontera Churros, Coffee, & Beer
07.2019 - 07.2022

No Degree - Business Communication

The University of Texas At El Paso

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Nichole Rodriguez