Nichole Rodriguez
Allen Park,MI
Summary
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
School Lunch Mom/Assistant
Compass Group Management
09.2023 - 04.2025
- Coordinated communication between departments to streamline workflow processes.
- Supported budget tracking by processing invoices and expense reports accurately.
- Participated in team brainstorming sessions to contribute innovative ideas for improvement.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Streamlined document preparation, ensuring accuracy and compliance with industry standards.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Dental Office Manager
NYE
01.2020 - 01.2023
- Managed daily office operations to ensure smooth patient flow and high-quality service delivery.
- Coordinated scheduling for dental procedures, optimizing appointment availability and reducing patient wait times.
- Implemented electronic health record management system to streamline patient data access and improve documentation accuracy.
- Trained new staff on office protocols and customer service standards to enhance team performance and patient satisfaction.
- Developed and maintained relationships with patients, addressing inquiries and resolving issues promptly to foster loyalty.
- Assisted in financial administration, including billing processes and insurance claims, to improve revenue cycle efficiency.
- Ensured compliance with health regulations and safety standards, contributing to a safe environment for patients and staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
Home Aide/Nursing Associate
FirstLight
07.2018 - 01.2020
- Provided personalized care and assistance with daily living activities for clients in home settings.
- Developed and implemented individualized care plans to enhance client wellbeing and independence.
- Monitored client health metrics, reporting changes to healthcare professionals promptly.
- Assisted clients with mobility challenges, ensuring safety and comfort during transfers.
- Fostered positive relationships with clients, promoting emotional support and companionship.
- Trained new aides on best practices for client care and safety protocols efficiently.
- Maintained cleanliness and organization of living spaces to promote a healthy environment.
- Coordinated with family members to address concerns and update care plans as needed.
- Supported client independence through compassionate assistance with mobility and transportation.
- Promoted client health by preparing nutritious meals according to dietary restrictions and preferences.
- Promoted effective communication among interdisciplinary teams to enhance overall care coordination for each client''s wellbeing.
- Managed clients'' finances responsibly, ensuring timely payment of bills and tracking expenses for budget planning purposes.
- Assisted clients in maintaining personal hygiene through regular laundry services and linen changes.
- Boosted client morale by engaging in meaningful conversations and providing companionship during leisure time activities.
- Ensured a safe and clean environment for clients by performing light housekeeping tasks and proper sanitation practices.
- Assisted in patients'' recovery process with physical therapy exercises prescribed by medical professionals.
- Maintained accurate records of client medications, vital signs, and medical appointments for better healthcare management.
- Ensured client safety during emergency situations by providing immediate assistance and adhering to established protocols.
- Enhanced clients'' quality of life by assisting with daily living activities such as bathing, dressing, and grooming.
- Safeguarded the privacy of clients by maintaining strict confidentiality regarding personal information, medical records, and care plans.
- Improved client satisfaction by providing personalized home care services tailored to individual needs.
- Collaborated with healthcare professionals to develop customized care plans addressing each client''s specific needs.
- Built strong relationships with clients and their families by establishing trust through consistent communication and genuine empathy.
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided direct personal care and administrative services to clients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Administered medications in accordance with doctor's instructions.
- Scheduled and coordinated medical appointments.
- Utilized universal precautions and infection control principles in all aspects of care.
- Assisted nursing staff in delivering patient care and administering medications.
- Monitored patient vital signs and reported changes to nursing team promptly.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
Renewed Certifications -BLS/CPR/FIRST AID/AED
The American Academy
Salt Lake City, UT04-2024
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Verbal and written communication
- Relationship building
- Problem-solving
- Data entry
- File and record keeping
- Administrative duties
- Basic mathematics
- Schedule and calendar management
- Office administration
- Schedule coordination
- Decision-making
- Multi-line phone systems
- Mail sorting and distribution
- Multitasking and organization
- Client interaction
- Product and service sales
- Positive and professional
- Office oversight
- Calm demeanor
- Reporting and documentation
- Documentation and filing
- Production leadership
- Customer service
- Active listening
- Professional and mature
- Excellent communication
- Analytical thinking
- Mail handling
- Written communication
Timeline
School Lunch Mom/Assistant
Compass Group Management
09.2023 - 04.2025
Dental Office Manager
NYE
01.2020 - 01.2023
Home Aide/Nursing Associate
FirstLight
07.2018 - 01.2020
Renewed Certifications -BLS/CPR/FIRST AID/AED
The American Academy
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