Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichole Cicala

Tucson,AZ

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing inbound calls and handling emergency issues with patience and tact.

Overview

15
15
years of professional experience

Work History

Delivery Driver

DoorDash
02.2023 - Current
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Verified accuracy of all deliveries against order forms.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.

Community Manager

Mission Management
08.2022 - 02.2023
  • Aided upper-level leaders by completing budgets and Board of Directors and Executive meeting reports for action planning.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Worked with maintenance staff to complete timely repairs and enhancements.

Community Manager

Cadden Community Management
04.2022 - 08.2022
  • Developed comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Kept properties in compliance with local, state, and federal regulations.
  • Created policies and procedures for successful community management.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Enhanced online community engagement by creating and implementing tailored content strategies.

Appraisal Delivery Coordinator

AAMS
10.2020 - 04.2022
  • Obtained signatures from customers upon delivery of goods.
  • Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
  • Implemented customer feedback processes to identify areas for improvement in delivery process, ultimately increasing overall satisfaction ratings.
  • Maintained clean and orderly appearance while on shift.

Customer Service Professional

WRRK
06.2020 - 09.2020
  • Improved first-call resolution rates by proactively identifying common issues and finding effective solutions that could be applied across multiple cases.
  • Facilitated customer retention by providing timely follow-ups on pending issues and ensuring satisfactory resolutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer Service Representative

Caption Call
01.2020 - 06.2020
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Customer Service Representative

IQor
01.2019 - 12.2019
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

GED -

Aveda Institute Las Vegas
Las Vegas, NV

Skills

  • Data Entry
  • Customer Relationship Management (CRM)
  • System Documentation
  • Report Generation
  • Teamwork and Collaboration
  • Communicating with clients
  • Customer Needs Assessment
  • Call Documentation
  • Gathering information
  • Documentation And Reporting

Timeline

Delivery Driver

DoorDash
02.2023 - Current

Community Manager

Mission Management
08.2022 - 02.2023

Community Manager

Cadden Community Management
04.2022 - 08.2022

Appraisal Delivery Coordinator

AAMS
10.2020 - 04.2022

Customer Service Professional

WRRK
06.2020 - 09.2020

Customer Service Representative

Caption Call
01.2020 - 06.2020

Customer Service Representative

IQor
01.2019 - 12.2019

GED -

Aveda Institute Las Vegas

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Nichole Cicala