Nichole Rust
Shelby,OH
Summary
Compassionate Patient Support Assistant skilled in multitasking and organization. Committed to enhancing patient experiences through attention to detail and effective communication. Ready to apply expertise in patient care and administrative support within a dynamic healthcare environment.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Medical Office Assistant
The Wellness Clinic
380 Cline Ave Suite 4
04.2026 - Current
- Managed patient scheduling and appointments using electronic health record systems.
- Assisted with front desk operations, greeting patients and handling inquiries efficiently.
- Processed patient insurance information, ensuring accuracy in billing documentation.
- Maintained cleanliness and organization of medical office for optimal patient experience.
- Supported medical staff by preparing examination rooms and sterilizing equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Documented patient interactions and updates in compliance with confidentiality regulations.
Patient Support Assistant
Ohio Health Mansfield
335 Glessner Ave
01.2020 - Current
- Provided compassionate support to patients, enhancing overall care experience and satisfaction.
- Assisted healthcare providers with patient intake, ensuring accurate documentation and efficient workflow.
- Coordinated communication between patients and medical staff, fostering collaboration and effective care delivery.
- Mentored junior staff on best practices in patient interaction and support services, improving team performance.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Observed and reported changes in patients'' conditions promptly, resulting in timely interventions from healthcare providers.
- Coordinated meal services according to individual dietary restrictions or preferences ensuring proper nutrition for patients.
- Assisted nursing staff with patient care, improving overall efficiency and quality of service.
- Reduced risk of infections through strict adherence to infection control protocols within the facility.
- Streamlined communication between patients, medical professionals, and family members for better coordination of care.
- Contributed to effective teamwork by collaborating with healthcare professionals to ensure optimal patient outcomes.
- Ensured seamless transition between shifts through accurate handover reports, maintaining consistent care across teams.
- Provided vital support during emergencies, responding swiftly and effectively to urgent situations as required.
- Delivered exceptional customer service while addressing patients'' needs efficiently at the front desk or over the phone.
- Provided emotional support to patients and their families during difficult times, easing anxiety and stress.
- Enhanced patient satisfaction by providing timely and compassionate support in daily tasks.
- Managed patient documentation accurately, ensuring proper record keeping for continuity of care.
- Expedited the admission process by gathering necessary information from patients upon arrival, reducing wait times.
- Increased patient comfort by addressing concerns proactively and making appropriate accommodations as needed.
- Maintained a clean and safe environment for patients by performing routine housekeeping tasks.
- Facilitated patient mobility through careful assistance with transfers, ambulation, and positioning.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Cleaned, sanitized and moved hospital equipment.
- Warmly greeted patients and visitors and made each feel welcome.
- Helped other staff with patient transfers by moving patients between departments.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Provided physical support to patients through diverse types of mobility assistance.
- Responded to emergency situations to help with lifting and transporting patients.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
- Followed sanitary and safety regulations to properly collect and dispose of medical waste.
- Supported medical staff during patient examinations in accordance with company policy.
- Aided patients with wound and pressure sore care, alleviating pain and stress.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Helped patients complete activities of daily living.
- Checked patient rooms for adequate linens and supplies and restocked as necessary.
- Performed daily bedside rounds to check on patient status, well-being, and pain levels.
- Supported patients in bathing, dressing and grooming for promotion of health and cleanliness.
- Checked patient vital signs, weight and pain levels for documentation purposes.
- Assisted doctors with preparation of medical equipment for smooth and efficient surgeries.
- Delivered meals and snacks to patients in accordance with dietary requirements.
STNA
Avita Health Systems Galion Hospital
269 Prortland Way S Galion, Ohio
01.2016 - 11.2019
- Assisted nursing staff with patient care activities and daily living tasks.
- Monitored patients' vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Educated patients on health management and self-care techniques effectively.
Education
High School Diploma -
Shelby High School
Shelby, OH06-2003
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Attention to detail
- Medical reception
- Data entry
- Positive attitude
- Managing patient records
- Appointment management
- Patient scheduling
- Phone and email etiquette
- Appointment coordination
- Patient care
- Team leadership
- Appointment scheduling
- HIPAA compliance
- Patient registration
- Clinical medical assistance
- Flexible schedule
- Workload management
- Payment collection and processing
- Emergency procedures
- Medical office equipment
- Clinical documentation
- Patient demographics
- Healthcare compliance
- Medical office software
- Patient charting
- Reception management
- Physician assistance
- Specimen collection
- Electronic charting
- OSHA compliance
- Biohazard waste disposal
- Patient flow
- Cleaning and sanitizing
- Front desk management
- Co-pay collection
- Data confidentiality
- Clinical and administrative support
- Patient assessments and care
- Customer service
- Collaboration and teamwork
- Administrative support
- CPR certified
- Time management
- Critical thinking
- Organization and time management
Certification
BLS
Timeline
Medical Office Assistant
The Wellness Clinic
04.2026 - Current
Patient Support Assistant
Ohio Health Mansfield
01.2020 - Current
STNA
Avita Health Systems Galion Hospital
01.2016 - 11.2019
High School Diploma -
Shelby High School