NICHOLE SAEGER
OLYMPIA,WA
Overview
11
11
years of professional experience
Work History
MULTI-AREA ESCROW OPERATIONS MANAGER
First American Title
01.2025 - Current
- Development and implementation of strategic goals and objectives for escrow staff in WA and ID.
- Oversee escrow operations across WA and ID, enhancing procedural efficiency.
- Implement strategic staff coordination, boosting team collaboration and productivity.
- 360 collaboration to streamline processes and achieve cohesive department synergy.
- Apply policies and procedures and ensure compliance with regulatory and statutory guidelines, rules, and standards.
- Work on complex problems in which analysis of situations or data requires an in-depth evaluation of various factors.
- Formulate, coordinate, oversee, and assess the activities of professional, technical, and support personnel.
- Liaise with Senior Leaders to ensure that practices and objectives are integrated with broader business unit strategies.
AREA MANAGER DIRECTOR
First American Title
Olympia, WA
11.2019 - 12.2024
- Led diverse teams in title, escrow, and customer service, achieving top state margins for 4 years.
- Directed daily office operations, ensuring seamless workflow and high productivity.
- Enhanced team collaboration, resulting in improved service delivery and client satisfaction.
- Managed complex problem-solving tasks, maintaining operational excellence.
- Achieved measurable results in margin maintenance through strategic leadership.
- Developed a training program that has been used across the company.
- Designed and presented leadership education content for multiple training and development courses.
BRANCH MANAGER
First American Title
Puyallup, WA
02.2015 - 11.2019
- Led escrow teams to paperless success, boosting efficiency and collaboration.
- Implemented workflow processes, achieving streamlined operations.
- Directed team efforts, resulting in measurable productivity gains.
- Enhanced team coordination, fostering a supportive work environment.
- Developed innovative solutions to improve operational efficiency.
- Managed to the branch P&L to ensure top line growth and profitability.
PROJECT MANAGER
First American Title
Puyallup, WA
04.2014 - 02.2015
- Led a team to review VA foreclosures, enhancing accuracy across 13 states.
- Collaborated with asset companies, improving settlement processes.
- Developed specialized review protocols, ensuring compliance and efficiency.
- Streamlined operations, resulting in measurable improvements in workflow.
- Analyzed settlement statements, contributing to precise financial reporting.
Timeline
MULTI-AREA ESCROW OPERATIONS MANAGER - First American Title
01.2025 - Current
AREA MANAGER DIRECTOR - First American Title
11.2019 - 12.2024
BRANCH MANAGER - First American Title
02.2015 - 11.2019
PROJECT MANAGER - First American Title
04.2014 - 02.2015