Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Teonna Ford

Moses Lake,WA

Summary

Multi-tasking Manager well-known for creating positive environments where employees can thrive and succeed. Detailed and well-aware of direct competitors and their strategies. Pursuing a new management role where hard work and dedication will be highly valued.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager

Quality inn
Okanogan, WA
03.2018 - 07.2018

Greet and register guests upon their arrival
Respond to inquiries regarding hotel services, amenities, and policies
Coordinate front office activities; resolve guest issues as well as problems among staff
Interview and hire applicants for hotel staff positions; train hotel staff; observe and evaluate staff performance
Assign duties and schedule shifts for hotel employees
Develop and implement policies and procedures to ensure that the hotel facility operates smoothly
Ensure that the facility operates efficiently within the guidelines of all policies and procedures
Participate in financial activities and monitor the facility’s revenue, including setting room rates, establishing budgets, and allocating funds to departments
Procure supplies and obtain outside services as necessary, including deliveries, laundry, maintenance, and trash collection
Collect payments; maintain data about all funds and expenditures
Prepare and properly store paperwork and documentation concerning departmental functions
Collaborate with other managers to coordinate hotel activities
Arrange for telephone and mail services for guests
Provide concierge services for guests regarding dining locations and entertainment venues
Carry out or delegate marketing and public relations activities
Meet with clients to book and plan special events, such as conventions, banquets, weddings, receptions, and other functions
Cheked guest in and out

Housekeeper

Quality Inn
Okanogan, WA
08.2017 - 03.2018

clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms
organize work schedule from the room status list, arrivals and departures
distribute linen, towels and room supplies using wheeled carts or by hand
restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar
replace dirty linens with clean items
inspect and turn mattresses regularly
store all dirty laundry in line with company policy
monitor guest laundry bags
replace laundry bags and slips
check all appliances in rooms are in working order
realign furniture and amenities according to prescribed layout
respond to guest queries and requests
respond to calls for housekeeping problems such as spills, broken glasses
deliver any requested housekeeping items to guest rooms
remove room service items
organize and restock cart at the end of the shift
ensure confidentiality and security of guest rooms
follow all company safety and security procedures
report any maintenance issues or safety hazards
observe and report damage of hotel property

Accepted accountability for all assigned building keys, master keys and access cards.

Office Assistant

Okanogan Country Noxious Weeds
Okanogan, WA
09.2015 - 09.2016

Handling incoming calls and other communications.
Managing filing system.
Recording information as needed.
Greeting clients and visitors as needed.
Updating paperwork, maintaining documents and word processing.
Helping organize and maintain office common areas.
Performing general office clerk duties and errands.
Organizing travel by booking accommodations and reservations needs as required.
Coordinating events as necessary.
Maintaining supply inventory.
Maintaining office equipment as needed.
Aiding with client reception as needed.
Experience as a virtual assistant.
Creating, maintaining, and entering information into databases.
Givivng information about Noxious Weeds

Cna

In Home Care
Omak, WA
03.2011 - 03.2012

Bathing and dressing patients
Taking vital signs
Collecting information about conditions and treatment plans from caregivers, nurses and doctors
Answering patient calls
Examining patients for bruises and other injuries/wounds
Turning or repositioning patients who are bedridden
Lifting patients into beds, wheelchairs or exam tables
Cleaning and sanitizing patient areas
Provide and empty bedpans
Changing sheets and restocking rooms with necessary supplies

Manager/Housekeeper

Wedge Mountain Inn
Dryden , WA
10.2006 - 10.2007

Greet and register guests upon their arrival
Respond to inquiries regarding hotel services, amenities, and policies
Coordinate front office activities; resolve guest issues as well as problems among staff
Interview and hire applicants for hotel staff positions; train hotel staff; observe and evaluate staff performance
Assign duties and schedule shifts for hotel employees
Develop and implement policies and procedures to ensure that the hotel facility operates smoothly
Ensure that the facility operates efficiently within the guidelines of all policies and procedures
Participate in financial activities and monitor the facility’s revenue, including setting room rates, establishing budgets, and allocating funds to departments
Procure supplies and obtain outside services as necessary, including deliveries, laundry, maintenance, and trash collection
Collect payments; maintain data about all funds and expenditures
Prepare and properly store paperwork and documentation concerning departmental functions
Collaborate with other managers to coordinate hotel activities
Arrange for telephone and mail services for guests
Provide concierge services for guests regarding dining locations and entertainment venues
Carry out or delegate marketing and public relations activities
Meet with clients to book and plan special events, such as conventions, banquets, weddings, receptions, and other functions
Cheked guest in and out

Activities Assistant

Regancy Omak
Omak, WA
03.2014 - 07.2014

Planning and facilitating daily, weekly, and monthly events to encourage socialization, relaxation, and recreation.
Implementing activities that accommodate those with special needs.
Handling logistics to make the event possible, such as making phone calls, advertising, managing inventory and budgets, training and motivating volunteers or employees, and coordinating transportation.
Observing participants at events to gauge their enjoyment and obtain their feedback to improve events.
Keeping records regarding event planning resources, participant interest, and other notable information, such as injuries or behavioral incidents.
Reporting medical concerns or observations.
Ensuring that events are well-provisioned, event staff is trained and prepared, and that the event takes place on time and within budget.
Providing participants with instructions for the event.
Adhering to and enforcing all safety procedures.
Charting ARDS
Help transporting the guest to and from activies area.
Helped in the kitchen when needed.

Education

High School Diploma - undefined

Omak High School
Omak, WA
2012

Skills

  • Creative merchandising
  • Verbal and written communication
  • Job inspections
  • Customer service
  • Motivated team player
  • Credit card transactions
  • Customer expectations management
  • Customer-oriented
  • Natural leader
  • Strong interpersonal skills
  • Training development aptitude
  • Exceptional communication skills
  • Employee relations
  • MS Office Suite
  • Skilled problem solver
  • MS Windows proficient
  • Goal-oriented
  • POS systems expert
  • Computer literate
  • Patient care and physical therapy
  • Active listening skills
  • Strong conflict resolution skills
  • Quick learner
  • Detail-oriented
  • Credit card processing
  • Medical terminology knowledge
  • Creative problem solver
  • Cash handling and management
  • Stocking
  • Types 40 WPM
  • Trusted key holder
  • Excellent work ethic
  • Positive and friendly
  • Exceptional time management skills
  • Planning and organization
  • Strong client relations
  • Multi-line phone talent
  • Advanced clerical knowledge
  • Flexible
  • Works well under pressure
  • Team building
  • Payroll
  • 10-key
  • Spreadsheet management

Certification

  • OSHA certification: Food Handling

Timeline

Manager

Quality inn
03.2018 - 07.2018

Housekeeper

Quality Inn
08.2017 - 03.2018

Office Assistant

Okanogan Country Noxious Weeds
09.2015 - 09.2016

Activities Assistant

Regancy Omak
03.2014 - 07.2014

Cna

In Home Care
03.2011 - 03.2012

Manager/Housekeeper

Wedge Mountain Inn
10.2006 - 10.2007

High School Diploma - undefined

Omak High School
  • OSHA certification: Food Handling
Teonna Ford