Nichole Sanchez
Duncanville
Summary
Dynamic and results-driven professional with extensive experience as a Waitress Supervisor at Theo’s Bar and Grill. Expert in table management and customer service, enhancing guest satisfaction through effective team leadership and high cleanliness standards. Proven ability to optimize sales and foster strong relationships, ensuring a seamless dining experience in high-volume settings.I also ran and organized the front with cashiering, hosting, and organizing the credit cards. I also paid out the other servers and managed the till.
Overview
8
8
years of professional experience
Work History
Waitress Supervisor
Theo’s Bar in Grill
09.2021 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
Mail Carrier
USPS
06.2020 - 09.2020
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Waitress Supervisor
Pioneer
05.2017 - 03.2020
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
Education
Diploma - Basic Study’s
Grand Prairie High School
Grand Prairie, TX05.2008
Skills
- Table management
- Order tracking
- Team leadership
- Customer service
- Sales optimization
- Food safety
- Employee training
- Time management
- Staff motivation
- Cleanliness standards
- Complaint handling
- Sales promotion
- Strong leadership
- Relationship building
- Greeting and seating guests
- Cash handling
- High volume dining
Timeline
Waitress Supervisor
Theo’s Bar in Grill
09.2021 - Current
Mail Carrier
USPS
06.2020 - 09.2020
Waitress Supervisor
Pioneer
05.2017 - 03.2020
Diploma - Basic Study’s
Grand Prairie High School
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