I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Overview
18
18
years of professional experience
Work History
Freelancer
Advance Digital Creations
Houston, USA
01.2022 - Current
Upstarts, digital advertising, SEO, and copy that converts for ads and promotions.
Leverage expertise in AI prompts, UGC, and personal branding to drive client success.
Executive Director of Operations & Client Success
Village Executive Suites
Houston, TX
01.2021 - 03.2024
Expertly managed all aspects of the sales cycle including presentations, contract negotiations, and client agreements
Developed best practices to increase revenue and impact for small businesses through strategic marketing and sales initiatives
Oversaw social media presence, reputation management, lead generation, and client retention efforts
Recruited, trained, and mentored team members while managing CRM databases and service providers
Conducted market research and reported on competitors.
Created promotional materials and provided insightful information to social media, websites and print media to educate public.
Oversaw financial operations such as accounts receivable, accounts payable and payroll.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Identified opportunities to streamline processes and improve office operations and efficiency.
Negotiated and executed contracts on behalf of department.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Project Manager
Bayou on The Bend
11.2018 - 01.2021
Company Overview: Allied Orion
Led a team of 10, overseeing amenity remodeling, unit renovations, maintenance, and customer service excellence
Specialized in resident retention and renewal strategies, marketing, budget management, and stakeholder reporting
Conducted market research, analyzed competitors, and adjusted pricing/promotions to maximize NOI
Allied Orion
Supervised production of annual rent, operating expense, and real estate tax adjustments.
Managed all social media platforms, growing the follower base.