Nichole Sanchez
Auburn,CA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and office management at Dignity Memorial. Proven ability to enhance guest satisfaction through effective problem-solving and strong communication skills. Adept at managing schedules and financial records, ensuring operational efficiency and accuracy in a fast-paced environment.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Super 8 Motel
01.2025 - 06.2025
- Greeted and assisted guests, ensuring a welcoming and efficient check-in experience.
- Managed reservations using property management system, optimizing room availability and guest satisfaction.
- Handled guest inquiries and complaints, resolving issues promptly to maintain high service standards.
- Coordinated with housekeeping to ensure rooms met quality expectations before guest arrivals.
- Processed payments and maintained accurate cash drawer, ensuring financial accountability at front desk.
- Managed check-in process while ensuring guests felt welcomed.
Office Manager
Dignity Memorial
10.2019 - 01.2025
- Coordinated office operations to ensure efficient workflow and service delivery.
- Optimized daily activities by managing staff and appointment schedules.
- Assisted in financial record-keeping, ensuring accuracy in billing processes.
- Implemented inventory management systems to track supplies and resources effectively.
- Collaborated with decedent's family members from initial contact to service completion.
- Assisted in Death calls. Bringing Decedents into our care from place of death.
- Supported Embalmer in various tasks.
Customer Service Representative
Gold Country Media
02.2014 - 10.2019
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Processed orders and managed account updates with precision, contributing to operational consistency.
- Assisted in the development of training materials for new team members, enhancing onboarding experience.
- Collaborated with cross-functional teams to identify and address customer service challenges proactively.
- Conducted product demonstrations for customers, fostering engagement and increasing product knowledge.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Education
General Education - General Education
Rocklin High School
Rocklin, CA03.2002
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Front office management
- Sensitive information handling
- Administrative support
- Initiative-taking
- Office administration
- Proficient in Microsoft Suites
- Staff management
- Bookkeeping
- Spreadsheet tracking
- Expense reporting
- Project management
- Multitasking and organization
- Decision-making
- Data confidentiality
Timeline
Front Desk Receptionist
Super 8 Motel
01.2025 - 06.2025
Office Manager
Dignity Memorial
10.2019 - 01.2025
Customer Service Representative
Gold Country Media
02.2014 - 10.2019
General Education - General Education
Rocklin High School
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