Nichole Sargent
N120W15056 Freistadt Rd, Germantown,Wisconsin
Summary
Forward-thinking Regional Vice President with proven operations, sales and personnel management abilities. Equipped to drive business success with innovation and strategic approaches. Achievement-oriented, ambitious and influential leader with articulate communication skills and resourceful nature. Versatile Regional Manager effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals. Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise.
Overview
24
24
years of professional experience
Work History
Regional Vice President
Homes Of America Realty
10.2023 - Current
- Train employees on duties, policies and procedures.
- Recruit, interview and hire qualified staff for open positions.
- Create a positive work environment by developing team building activities that encouraged collaboration among departments.
- Maintain relationships with vendors to obtain the best pricing on supplies and materials.
- Monitor financial performance and identify areas for improvement in cost savings and revenue generation.
- Ensure compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Develop service and sales strategies to improve retention and revenue.
- Identify areas of improvement in current business practices and collaborate with other departments to develop action plans for implementation.
- Conduct regular meetings with senior management team to review progress against established objectives.
- Manage all aspects of daily business operations including budgeting, staffing, scheduling, customer service and sales.
- Develop and implement operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
General Manager
Libby Montana Bar and Grill
Mequon, WI
11.1999 - Current
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Updated computer systems with new pricing and daily food specials.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Performed opening and closing procedures each day.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Regional Property Manager
Lincoln Property Company
Milwaukee, WI
05/08/22 - 08.2023
- Manage and oversee operations, maintenance and administration of properties.
- Manage day-to-day activities involving tenants, subcontractors and property management.
- Compile and convey operational and financial data to Vice President of Operations and Property Owners
- Conduct periodic inspection of vacant apartments for market-ready condition.
- Develop and implemented marketing plans to cater to needs of community.
- Formulate community's annual operating budget to achieve community's financial, operating and resident services goals.
- Recruit, coach and guide top talent for on-site staff managerial positions.
- Monitor monthly property budget to review purchases and control costs.
- Investigate complaints, disturbances and violations to address and resolve issues.
Branch Manager
North Shore Bank
Milwaukee, WI
04.2010 - 12.2016
- Examined markets to inform customers on profitable purchases and financial opportunities.
- Directed team members in authorizing loans and opening checking and savings accounts.
- Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
- Explained benefits of various investment options to help customers fulfill personal investment goals.
- Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
- Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
- Developed and implemented sales and marketing strategies to align with annual sales initiatives.
- Delivered associate performance evaluations to determine merit increases and bonus amounts.
- Developed annual branch business plan for maximum profitability and effectiveness.
- Led banking tasks, business administration and financial decision-making to ensure first-class client services.
- Articulated growth objectives and operating plans.
- Established budgets and strategic business plans for daily operations.
- Enhanced financial performance metrics by networking to create successful and sustainable relationships.
Regional Manager
Asset Development Group
Menomonee Falls, WI
12.2016 - 05/07/22
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Managed staff to optimize brand expansion initiative productivity.
- Minimized turnover through effective training and employee engagement programs.
- Analyzed regional market trends to discover new opportunities for growth.
- Developed and implemented clear policies and procedures across multi-state area.
- Executed day-to-day operational activities for regional business bringing in $72 Million in yearly revenue.
- Mentored and guided general managers on proper processes and methodologies.
- Improved individual location efficiency through effective leadership restructure.
- Hired talented, trainable team members and drove new business strategies to grow revenues.
- Aligned procedures and protocols with changing business demands.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
- Oversaw budgeting process for assigned properties.
- Created and updated marketing materials for department programs and properties.
- Planned and conducted meetings to enable residents to voice concerns and provide forum for issues to be addressed.
- Monitored and documented delinquencies and other forms of income.
- Explained policies and reviewed documentation to obtain signatures.
- Oversaw maintenance, appearance and performance of company vehicles.
Education
High School Diploma -
Brown Deer High School
Brown Deer, WI06.1994
Business
Milwaukee Area Technical College
Milwaukee, WISkills
- Operational management
- Sales and marketing strategies
- Microsoft Office
- Mortgages and loans
- Fair housing mandates
- New construction
- Knowledge of leasing and market conditions
- Commercial property
- Multi-family property management
- Sales and marketing
- Skilled multi-tasker
- Problem resolution
- Team building
- Customer service
- Conflict Resolution
- Customer service best practices
- Restaurant operations management
- Hiring and training
- Customer-oriented
- Influencing and persuasive
- Stable work history
- Sales orientation
- Revenue generation
- Team building and motivation
- Employee scheduling
- Contract development and management
- Lead generation
- Key accounts and territory management
- Brand management
- Capital improvement planning
- Systems and automation applications
- Organization
- Leadership
- Critical thinking
Timeline
Regional Vice President
Homes Of America Realty
10.2023 - Current
Regional Manager
Asset Development Group
12.2016 - 05/07/22
Branch Manager
North Shore Bank
04.2010 - 12.2016
General Manager
Libby Montana Bar and Grill
11.1999 - Current
High School Diploma -
Brown Deer High School
Business
Milwaukee Area Technical College
Regional Property Manager
Lincoln Property Company
05/08/22 - 08.2023
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